Job Overview

Our client is looking for a Scheduling & Booking Coordinator to take full ownership of the outbound appointment booking function, acting as the critical link between tenants, clients, and field engineers across London and the surrounding regions. You will manage a high volume of daily outbound calls, strategically mapping engineer availability to job locations to maximise route efficiency and minimise scheduling conflicts. Your work will directly reduce an active booking backlog, and as the role matures you will have the opportunity to expand into inbound call handling — making this a position with real scope for growth from day one.

Client Overview Our client is a UK-based compliance services company specialising in fire and electrical safety inspections for residential and commercial properties. They manage a high volume of regulatory appointments across London and surrounding areas, coordinating a team of field engineers to meet mandatory safety requirements. With a growing portfolio and increasing demand, they are expanding their remote support team to bring greater structure and efficiency to their scheduling operations.

Schedule Monday - Friday, 8:00 AM - 5:00 PM GMT (British Standard Time), with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Manage outbound calls to tenants and clients to schedule engineer appointments for fire and electrical safety compliance inspections
• Coordinate engineer schedules by mapping job locations to appropriate coverage areas to maximise route efficiency
• Verify and update incomplete or incorrect contact information to ensure successful appointment bookings
• Maintain booking records and ensure appointments are scheduled well in advance to reduce day-of-booking pressure
• Leave professional voicemail messages and follow up with unreachable contacts to secure confirmed appointments
• Communicate appointment details clearly to both clients and engineers to minimise scheduling conflicts

Requirements

• Prior experience in scheduling, dispatching, or logistics coordination roles
• Strong geographic awareness and ability to plan appointments based on location proximity
• Excellent verbal communication and customer service skills with high English proficiency
• High level of attention to detail when managing multiple bookings and engineer schedules
• Ability to work independently and manage a high volume of outbound calls efficiently
• Strong problem-solving skills when dealing with incomplete data or hard-to-reach contacts

Qualifications

• Bonus if you have familiarity with London boroughs and the surrounding UK geographic regions
• It helps if you have prior experience in property management, facilities services, or utilities coordination
• Bonus if you have experience using scheduling software or CRM tools to manage appointment pipelines

Why Join This Team

• 100% remote role — work from anywhere while supporting a busy UK compliance operation
• Clear ownership of a critical operational function from day one
• Stable, long-term engagement with a structured Monday–Friday schedule
• Direct, measurable impact — your work will visibly reduce an active booking backlog
• Room to grow into inbound call handling as the role matures and expands

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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