Job Overview

Our client is seeking a detail-oriented, professional Healthcare Patient Administration Coordinator to support end-to-end telehealth clinic workflows. Working alongside an established administrative team, you will manage patient correspondence, pre- and post-consultation workflows, repeat order processing, pharmacy communications, and patient portal inquiries. This role requires a mature, discreet administrative specialist who excels in multi-system navigation, clear written/spoken patient communication, and strict adherence to healthcare privacy and data protection standards.

Client Overview

Our client is an established Australian telehealth healthcare provider operating in a highly regulated medical space. To support their expanding patient volume, strengthen operational resilience, and provide effective cross-coverage across their front-office and back-office teams.

Schedule

• Monday - Friday, Flexible between 9:00 AM - 5:00 PM AEST (20 hours per week)

Responsibilities

• Patient Administration & Clinic Workflows:
  • Deliver responsive, empathetic patient administrative support via email, phone, and patient portal systems.
  • Manage appointment scheduling, consultation administration, and pre- and post-consultation documentation workflows.
  • Process repeat-order requests, handle exception workflows, and reconcile order and invoice administrative records.
  • Maintain complete, accurate, and audit-ready patient administrative files and document management systems.
• Partner Coordination & Escalations:
  • Coordinate routine communications with dispensing pharmacies, logistics partners, and delivery carriers regarding order tracking and delivery inquiries.
  • Facilitate internal team workflow coordination to ensure seamless patient care pathways.
  • Exercise mature judgment to identify and appropriately escalate clinical or regulatory matters outside administrative authority to qualified medical personnel.

Requirements

• Exceptional spoken and written English with a warm, professional, and reassuring patient communication style.
• Demonstrated maturity and strict commitment to patient privacy, confidentiality, and health data governance laws (e.g., Australian Privacy Principles / Privacy Act).
• High digital literacy with total confidence learning and navigating multiple clinical, invoicing, and logistics platforms simultaneously.

Qualifications

• Healthcare or Regulated Admin Background: Experience in telehealth, medical administration, allied health, or a similar regulated customer environment is highly desirable.

Tools & Systems

• Telehealth & EHR Systems: Australian Telehealth Platforms / Practice Management Systems
• Patient Support & Ticketing: Patient Portal Software, Email, Cloud Telephony
• Productivity & Docs: Microsoft 365, Google Workspace, Secure Document Storage

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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