Job Overview:

Our client is seeking an Executive Assistant & Community Manager to manage daily administrative tasks, support smooth operations, and foster an engaged client community for a virtual sports nutrition practice. In this role, you will manage the inbox, schedule clients, handle onboarding, follow up on billing, support webinars, and RD credentialing to ensure operational efficiency and high-touch service delivery.

Schedule: Flexible during North American business hours, 8:00 AM to 4:00 PM or 7:30 AM to 3:30 PM MST; Part-time, 10 hours a week

Responsibilities:

• Inbox & Client Management: Manage inboxes efficiently by responding to client inquiries and routing messages; assist with client scheduling and handle onboarding for new enrollees; order labs, fax lab requests to PCPs, ship HTMA kits, and order HTMA minerals.
• Launch & Webinar Support: Assist during launch webinars by providing live support, monitoring event chat, responding to attendee questions, and sharing relevant resource links.
• Community Management: Accept members into launch, cohort, and membership Facebook groups; schedule engagement posts; manage ambassadors and affiliates by communicating launch timelines and promotion strategies.
• Billing Support: Follow up on missed and failed payments to ensure client accounts remain in good standing.
• Data Entry: Track performance metrics for emails, freebies, and low-ticket offers; log detailed client application notes into Practice Better.
• Credentialing & Compliance: Monitor RD credentialing and licensures for team compliance; credential new RDs with insurance providers and manage onboarding documentation; maintain updated CAQH profiles and accurate provider records.

Requirements:

• Proven experience in an administrative, client-facing role, preferably in healthcare, wellness, or nutrition services.
• Strong understanding of insurance billing and claims processing, including handling denials and resubmissions.
• Familiarity with client scheduling systems and EHR platforms (such as Practice Better).
• Hands-on experience managing inboxes and client communications with high responsiveness.
• Tech-savvy mindset with experience using webinar platforms (such as Zoom) and a willingness to learn new systems.
• Excellent organizational skills, keen attention to detail, and ability to handle confidential information with discretion.
• Strong written and verbal communication skills for client and team interactions.
• Ability to work independently in a fully remote environment while managing multiple priorities.

Expectations:

• Maintain active communication with the team and leadership via Slack Monday through Friday.
• Respond to all client queries within 24 business hours.
• Proactive self-starter capable of taking initiative to resolve operational issues independently.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.