Schedule: Monday–Friday, 9:00 AM – 6:00 PM EST
Client Timezone: Eastern Time (New Jersey / Pennsylvania)
Total Weekly Hours: 40 Hours

 

Client Overview

An innovative adult physical therapy practice pioneering the integration of AI technology into patient care operations. The company is building a modern remote call center to replace traditional front desk functions, creating an exciting leadership opportunity for experienced healthcare operations professionals to drive this transformation.

Role Overview

You’ll lead and shape the patient experience strategy while building and managing a high-performing remote call center team. This leadership role offers the opportunity to design processes, training programs, and quality standards that directly impact patient satisfaction and operational efficiency. You’ll play a key role in establishing a scalable, modern healthcare operation that blends human expertise with AI-driven systems.

 

Responsibilities

• Manage and develop a team of 5–10 remote reception specialists, with a clear growth trajectory

• Create, document, and maintain standard operating procedures for call center operations

• Conduct quality assurance reviews and provide coaching to continuously elevate team performance

• Coordinate scheduling and workforce planning to ensure optimal patient coverage

• Design and deliver training programs for new hires on practice workflows and EMR systems

• Monitor team performance metrics and implement improvement strategies

• Serve as the primary liaison between the remote call center team and practice leadership

• Lead hiring and onboarding efforts as the operation scales

 

Requirements

• Proven management experience in healthcare operations or call center environments

• Strong knowledge of medical reception workflows, insurance processes, and patient coordination

• Demonstrated experience in team training, coaching, and performance management

• Proficiency with EMR systems and scheduling platforms

• Strong leadership, communication, and organizational skills

• HIPAA compliance expertise (required)

• Bonus: Experience managing remote teams

• Preferred: Familiarity with physical therapy or rehabilitation practice operations

 

Why Join This Team?

• Lead a healthcare practice’s transition to a fully remote operations model

• Build and develop a team from the ground up with significant autonomy

• Work with AI-integrated EMR systems and modern healthcare technology

• Clear advancement opportunities as the operation scales

• Competitive management-level compensation with performance-based incentives

• Direct impact on patient experience and care quality

 

Independent Contractor Perks

• Health insurance (available in eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring