Schedule:

• Monday, Tuesday, and Thursday (9 am–5 pm AEST)

Job Overview:

The Operations Coordinator will provide high-level support to the National Disability Insurance Scheme (NDIS) sector Service Provider Manager across operational, compliance and administrative areas. 

 Responsibilities:

• Managing and organizing the Manager’s weekly schedule, emails, follow-ups, and meetings
• Assisting with NDIS compliance, internal audits, documentation, and maintaining up-to-date registers
• Supporting the development, review and implementation of policies and procedures
• Overseeing incident reporting, follow-up actions, and ensuring timeframes are met
• Assisting in complaints management, drafting responses, and coordinating investigations where required
• HR follow-ups including onboarding documentation, training compliance, leave management reminders, and record-keeping
• Preparing correspondence, minutes, reports and summaries as needed
• Supporting quality assurance processes and ensuring alignment with NDIS Practice Standards

Qualifications / Experience:

• Background in Social Work, Law, or related human services fields
• Experience within the National Disability Insurance Scheme (NDIS) sector, disability services, or compliance-driven environments is highly preferred
• Strong understanding of reporting obligations, safeguarding requirements, and governance frameworks

Independent Contractor Perks

• Permanent work from home
• Immediate hiring