Job Overview

Our client is seeking a compassionate, highly organized, and detail-oriented Spanish Bilingual Medical Receptionist to support the daily operations of a private medical practice. The ideal candidate will manage patient scheduling, referral coordination, administrative tasks, and accounts receivable follow-ups while delivering exceptional patient service in both English and Spanish. This role requires excellent communication skills, empathy, professionalism, and the ability to build positive relationships with patients, referral partners, and internal clinic staff.

Schedule: Remote, Part Time | Monday - Thursday, 12:00 PM - 6:00 PM PST, Friday, 12:00 PM - 4:00 PM PST (28 work hours per week)

Responsibilities

• Administrative & Data Management: Maintain accurate patient records, perform data entry, and manage administrative information using Zoho CRM and Google Workspace.
• Patient Scheduling & Communication: Coordinate patient appointments through phone, email, and text, ensuring timely scheduling, follow-ups, and empathetic communication in both English and Spanish.
• Care & Referral Coordination: Manage referral documentation and oversee specialized care coordination workflows for attorneys, veterans, and other referral partners.
• Accounts Receivable Support: Conduct professional outbound calls to follow up on outstanding patient balances, payment statuses, and accounts receivable (AR) targets.
• Patient Relations & Customer Service: Deliver compassionate, patient-focused support, particularly when assisting individuals experiencing distress, concerns, or service-related frustrations.
• External Stakeholder Coordination: Maintain professional communication and strong working relationships with referral sources, insurance providers, and external partners.
• Internal Team Collaboration: Build positive working relationships with clinic staff, supporting effective communication, teamwork, and a collaborative private practice environment.

Requirements

• Previous experience in medical reception, patient coordination, medical administration, healthcare customer service, or a similar role.
• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Professional and empathetic telephone manner, with the ability to communicate effectively with diverse patient populations.
• Strong organizational and time-management skills, with the ability to manage multiple appointments, referrals, and administrative tasks simultaneously.
• Proficiency in CRM systems, preferably Zoho CRM, and Google Workspace (Gmail, Google Sheets, Docs, and Calendar).
• Experience with appointment scheduling, patient records management, referral coordination, and administrative documentation.
• Basic understanding of accounts receivable processes, payment follow-ups, and handling sensitive financial conversations professionally.
• Strong interpersonal skills and the ability to communicate compassionately with patients experiencing stressful or difficult circumstances.
• High attention to detail, accuracy, confidentiality, and the ability to handle sensitive patient information responsibly.
• Ability to work independently, exercise sound judgment, and collaborate effectively within a healthcare team.
• A proactive, solution-oriented approach with strong problem-solving and follow-through skills.

Qualifications

• Previous experience working in a private medical practice, healthcare facility, or patient support environment.
• Familiarity with insurance coordination, medical referrals, and healthcare administration workflows.
• Experience supporting specialized patient populations, including veterans or individuals referred through legal professionals.
• Knowledge of patient confidentiality requirements and healthcare data privacy practices.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.