Job Overview:

Are you a detail-oriented e-commerce specialist with hands-on experience driving sales for lifestyle brands?

Our client is seeking a skilled E-Commerce Operations Coordinator (Shopify & NetSuite) to manage day-to-day storefront operations and seasonal launches for a premier New Zealand-based homewares business. To succeed in this role, you will need at least 2 years of hands-on e-commerce experience, with demonstrated expertise managing products and collections in Shopify or Shopify Plus. Candidates must have proven exposure to enterprise platforms like NetSuite (or similar ERPs), integration tools like Celigo, and marketing automation platforms such as Klaviyo or HubSpot. Strong familiarity with SEO, paid advertising, B2B portals, and project management tools like ClickUp is highly preferred. If you excel at maintaining flawless online shopping experiences across multiple brands, we want to hear from you! 

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM NZST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

Product and Catalogue Management

• Maintain Shopify product catalogues, upload SKUs, and complete product data quality checks.
• Ensure pricing, inventory information, variants, lead times, specifications, and tags are accurate and consistent.
• Prepare NetSuite product upload sheets for new ranges and seasonal launches.
• Check product listings before publication and resolve discrepancies with the relevant team members.

Website Merchandising and Content

• Create and maintain collections, categories, filters, and sorting rules.
• Build and update landing pages, journal posts, and project pages using supplied content and brand guidelines.
• Update homepages, banners, featured collections, and onsite calls-to-action.
• Ensure website content and merchandising reflect current ranges, promotions, and launch schedules.

E-Commerce Operations and Quality Assurance

• Coordinate website setup and operational tasks for seasonal product launches and sale events.
• Maintain the B2B portal, including account updates and pricing checks.
• Monitor integrations, identify potential issues, and log clear bug reports in ClickUp.
• Document recurring website issues and escalate them to the E-Commerce Manager.

Website Features and Testing

• Coordinate new website feature implementation with the E-Commerce Manager and relevant technical teams.
• Perform user experience, user interface, and functional quality assurance testing.
• Document testing results, flag defects, and follow up on fixes before and after release.

Requirements:

• At least 2 years of hands-on experience in an e-commerce role.
• Practical experience managing products, collections, and content in Shopify or Shopify Plus.
• Strong attention to detail, with demonstrated accuracy in product data, pricing, catalogue updates, and website quality checks.
• Understanding of user experience and user interface principles as they apply to online shopping.
• Demonstrated ability to apply lifecycle marketing and audience segmentation principles.
• Strong organisational skills and the ability to manage competing priorities and launch deadlines.
• Clear written and verbal communication skills, including the ability to document issues and collaborate with remote teams.
• Ability to work independently in a fully remote environment during New Zealand business hours.

Qualifications (Highly Regarded):

• Experience in retail, homewares, soft furnishings, or lifestyle brands.
• Exposure to NetSuite or a similar enterprise resource planning system.
• Familiarity with Celigo or other integration platforms.
• Experience with Klaviyo, HubSpot, or comparable customer relationship management and marketing platforms.
• Exposure to paid advertising and search engine optimisation (SEO).
• Experience using ClickUp or a similar project management and issue-tracking tool.
• Experience maintaining B2B e-commerce portals.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.