Client Overview

Our client is a fast-growing, profitable global luxury e-commerce marketplace based in Singapore, specializing in high-end designer products from iconic brands like Hermès and Dior. Sourcing premium goods across Asia for a discerning clientele in the US and Europe, the company has experienced 3x year-over-year growth and is expanding its customer service and social media operations.

Job Description

You will serve as the sophisticated front-line voice for a thriving luxury marketplace, blending white-glove customer support with creative community building. In this dual-function role, you will handle inquiries across email, in-portal chat, and partner platforms, coordinate with sellers via internal dashboards, and provide consultative product recommendations. Simultaneously, you will produce daily social content, build community engagement on WhatsApp and Telegram, and generate AI-driven video posts—working directly alongside the founder to preserve the brand’s premium positioning.

Schedule

•  Monday – Friday, 8:00 AM – 4:00 PM SGT, 40 hrs/week

Responsibilities

• White-Glove Customer Support: Manage customer inquiries across email, portal chat, and partner platforms using a consultative, high-end boutique tone; provide order status updates and detailed product information.
• Seller & Inventory Coordination: Utilize internal dashboards to source product specs, images, and availability from sellers; promptly relay details to clients and recommend alternative luxury items when products are out of stock.
• Social Media & Community Building: Create and publish 10 daily product showcases across WhatsApp Business, Telegram, and Instagram; generate AI-powered video content and social posts to foster community growth.
• Operations & Reporting: Produce end-of-day reports summarizing total queries, platform metrics, completed actions, and pending follow-ups; maintain meticulous tracking to ensure no inquiry falls through the cracks.
• AI Tool Integration: Utilize ChatGPT and modern AI productivity tools to enhance workflow efficiency and elevate content quality.

Must-Have Requirements

• Luxury Communication Style: Polished, professional, and consultative written English communication tailored to a luxury clientele.
• Industry & Support Experience: Customer service background in luxury goods, fashion, or premium product environments; proven ability to manage high-volume, multi-platform inquiries simultaneously.
• AI & Technical Aptitude: Practical experience using AI tools (e.g., ChatGPT) to streamline content creation and communication workflows.
• Organization & Detail: Meticulous attention to detail, tracking accuracy, and operational follow-through.

Nice-to-Have Requirements

• Strong passion for designer fashion and deep knowledge of luxury brand ecosystems.
• Prior experience creating and nurturing WhatsApp Business or Telegram communities.
• Hands-on experience producing AI-generated short-form video content for social channels.
• Understanding of multi-vendor marketplace or B2B sales coordination workflows.

Why Join This Team

• Direct collaboration with the founder in a high-visibility, high-impact role
• 100% remote setup supporting a bootstrapped, profitable business with 3x YoY growth
• Dual exposure shaping both client experience and social media strategy for top-tier designer brands
• Stable long-term role with high growth potential as the global team and marketplace scale
  

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.