We are seeking a dependable, detail-oriented, and self-motivated Creditor Support Representative to join our team in a fully remote capacity.

In this role, you will support daily operations by managing creditor and client communications, maintaining accurate records, coordinating worklists, assisting with payment-related requests, and contributing to internal projects. The ideal candidate is organized, proactive, and comfortable managing multiple priorities while providing reliable support to creditors, clients, and internal stakeholders.

Key Responsibilities

• Creditor Communication: Manage creditor correspondence through shared inboxes and phone calls, ensuring timely and professional responses.
• Client Communication: Conduct outbound client communications as needed and provide follow-up information to clients, creditors, and internal stakeholders.
• Daily Workflow Coordination: Monitor daily task inflow and assignments to support efficient workflow management.
• Worklist Management: Maintain and review uncashed check, low-balance, and pending-payment worklists, ensuring timely follow-up and resolution.
• Mail Review: Review incoming mail and ensure items are routed and processed appropriately.
• CRM Data Integrity: Support CRM data maintenance, auditing, accuracy, and related improvement projects in collaboration with the relevant team.
• Payment Support: Partner with the CRM team to ensure stop-payment, check cancellation, and void requests are processed promptly.
• Administrative Support: Perform general data entry, provide negotiator support, and assist with faxing, filing, and record maintenance.
• Special Projects: Participate in and take ownership of assigned internal projects and additional administrative initiatives as business needs evolve.

Qualifications and Requirements

• Alignment with and commitment to the company's core values.
• At least 1 year of customer service experience.
• At least 1 year of administrative experience.
• Proficiency in Google Workspace, including Google Docs, Sheets, and Gmail.
• Proficiency in Microsoft Excel.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Self-motivated, dependable, and comfortable working independently in a remote environment.
• A proactive approach to problem-solving, follow-up, and continuous improvement.

Work Schedule

• Monday–Thursday: 8:00 a.m.–5:00 p.m. Pacific Time
• Friday: 8:00 a.m.–3:00 p.m. Pacific Time

Work Arrangement

Fully Remote

This is a remote position offering the opportunity to contribute to a collaborative team while working remotely.