Job Overview

Our client is looking for a customer-focused and professional  Medical Customer Service Representative to handle inbound and outbound calls, assist customers with enquiries, resolve issues, and deliver an excellent customer experience. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment while meeting performance targets.

Experience in the healthcare industry, particularly supporting General Practitioners (GPs), doctors, or medical practices, is highly desirable. The successful candidate should be comfortable communicating with healthcare professionals and handling healthcare-related enquiries professionally and accurately.

Schedule

• Monday - Friday, 8:30 AM - 5:30 PM AEDT, with a 1-hour unpaid break (40 work hours per week)

Responsibilities

• Handle inbound and outbound calls, respond to customer enquiries, resolve complaints, and provide accurate information.
• Communicate professionally with GPs, doctors, medical practice staff, and other healthcare professionals while maintaining confidentiality.
• Identify customer needs, provide appropriate solutions, and escalate complex issues when necessary.
• Maintain accurate customer records and update information in CRM platforms and other relevant systems.
• Follow company procedures, call scripts, and quality assurance standards while maintaining a professional and empathetic approach.
• Meet performance targets, including call handling time, customer satisfaction, resolution rates, and sales conversions where applicable.
• Follow up on unresolved enquiries and collaborate with team members and supervisors to improve service delivery and customer satisfaction.

Requirements

• Previous experience in a call centre, customer service, or sales environment is preferred.
• Experience in healthcare customer service or administration, particularly dealing with GPs, doctors, medical practices, or other healthcare professionals, is highly desirable.
• Experience handling medical practice enquiries, appointment coordination, or healthcare-related communications would be an advantage.
  
• Excellent verbal and written communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and the ability to handle challenging customer interactions professionally under pressure.
• Good computer literacy, accurate data-entry skills, and the ability to navigate multiple systems while managing high call volumes.
• Understanding of confidentiality requirements when handling sensitive or healthcare-related information.
• Reliable, punctual, and self-motivated, with a strong work ethic and willingness to learn new systems, processes, and products.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.