Job Overview

Our client is looking for a Customer Support and Admin Assistant who can deliver thoughtful, timely, and reliable support to patients via email. In this role, you’ll be the first point of contact for patient inquiries, helping resolve concerns while creating a positive and reassuring experience at every interaction.

Schedule

• Tuesday & Wednesday: 8:00 AM - 5:00 PM Australia/Brisbane Time, with 1-hour unpaid break
• Thursday: 5:00 PM - 10:00 PM Australia/Brisbane Time, with no break
• Friday & Saturday: 8:00 AM - 10:00 PM Australia/Brisbane Time, with 1-hour unpaid break
• Sunday & Monday: Days Off

Candidates should be comfortable working occasional longer days and weekend shifts, while maintaining a balanced work week.

Responsibilities

• Manage and respond to patient email inquiries using Front.com in a clear, timely, and professional manner.
• Assist patients with common concerns such as email delivery issues, account access, and general administrative questions.
• Use internal knowledge bases and support resources to provide accurate and consistent information.
• Handle more sensitive or specialized cases, including prescription clarifications and medical certificate updates.
• Coordinate with medical professionals when patient concerns require clinical input or further review.
• Maintain a high level of empathy and professionalism in all patient communications.
• Ensure all inquiries are resolved within agreed timelines, balancing speed with quality of response.
• Accurately input and update patient data in Sanity.io and other internal systems.

Requirements

What Our Client Is Looking For

• Strong written communication skills with a friendly and empathetic tone.
• Experience in customer support, ideally in healthcare or a related field.
• Comfortable handling sensitive or confidential information with care.
• Detail-oriented and able to manage multiple inquiries at once.
• Ability to work collaboratively with both support teams and medical professionals.
• Familiarity with tools like Front.com, knowledge bases, or CRM systems is a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.