Job Overview

Our client is seeking a dedicated Solar Energy Customer Support Specialist (Pylon) to serve as the single point of contact for customers throughout their entire solar installation journey, from sale to completion. In this role, you will proactively manage client relationships, coordinate internal teams, and ensure every customer remains informed at every stage. Your organizational skills and communication excellence will directly impact customer satisfaction and operational efficiency in a fast-growing solar business.

Client Overview

Our client is a thriving residential solar energy company based in southern Sydney, Australia. Operating since 2017 with approximately 30 staff members, they have built their reputation on high-quality installations and exceptional customer service across the greater Sydney region.

Schedule

• Monday - Friday 8:00 AM - 5:00 PM AEST | 9:00 AM - 6:00 PM AEST (40 hours per week)

Responsibilities

• Customer Journey Management: Manage an assigned pipeline of customers from sale through to completed installation, serving as the single point of contact throughout the process.
• Proactive Communication: Proactively update customers at every stage of their journey before they need to ask.
• Internal Coordination: Coordinate scheduling with internal scheduling officers and installation teams to keep projects moving forward.
• CRM Record Keeping: Maintain accurate and detailed records in Pylon CRM for every customer interaction.
• Cross-Departmental Follow-Up: Follow up on outstanding items across different departments to maintain momentum.
• Issue Resolution & Feedback: Troubleshoot customer concerns, escalate issues to appropriate team members when needed, and collect customer feedback to improve service quality.

Requirements

• Customer Support Background: Proven customer service experience with strong organizational skills and a customer-first mindset.
• Communication Skills: Excellent written and verbal communication skills.
• CRM & Account Management: Experience using CRM systems to manage customer pipelines and the ability to proactively manage multiple customer accounts simultaneously.
• Stakeholder Coordination: Demonstrated ability to coordinate between different departments and stakeholders.
• Problem-Solving & Availability: Strong problem-solving skills and comfort working Australian business hours.

Qualifications

• Previous experience in the solar energy industry is a bonus.
• Familiarity with Pylon CRM software.
• Prior experience in roles requiring coordination across technical and sales teams.

Why Join This Team

• Work remotely with a stable, growing solar company operating successfully since 2017.
• Join a business that prioritizes customer service excellence as a core value.
• Be part of a 30-person team with clear processes and a supportive structure.
• Opportunity to own customer relationships and directly impact satisfaction scores.
• Work with established software systems, including Pylon and Google Workspace.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.