Job Overview

Our client is seeking a Psychiatric Front Desk & Patient Care Coordinator to serve as the first voice patients hear when reaching out to a growing psychiatric practice. In this role, you will handle inbound calls, manage schedules, and ensure no patient follow-up falls through the cracks. You will own the remote front-desk phone experience, working directly with providers to coordinate outreach for medication follow-ups, appointment confirmations, and payment arrangements. Your assertiveness, empathy, and attention to detail will directly improve patient outcomes and reduce the communication burden on a busy clinical team.

Schedule

• Monday - Friday, 8:00 AM - 1:00 PM EST, with a 1-hour break; 20 work hours per week

Responsibilities

• Answer inbound patient calls professionally and assertively, ensuring a positive experience for mental health patients.
• Conduct outbound follow-up calls to patients regarding appointments, medication refills, and outstanding balances.
• Communicate payment expectations clearly and negotiate payment arrangements with patients.
• Manage patient scheduling, rescheduling, and appointment confirmations to maintain an organized provider calendar.
• Coordinate with providers on patient follow-ups, particularly for patients on controlled medications requiring timely outreach.
• Handle insurance inquiries and support day-to-day front desk operations remotely.

Requirements

• Minimum 3 years of experience in a US healthcare front desk, receptionist, or administrative role.
• Strong verbal communication skills with a clear, confident, and assertive phone presence.
• Experience with patient collections and ability to handle sensitive financial conversations.
• Familiarity with insurance verification and client handling in a healthcare environment.
• High level of attention to detail and ability to follow through on tasks independently.
• Nursing background is a plus.

Preferred Qualifications

• Direct experience in a mental health or psychiatric setting with an understanding of the sensitivity required when communicating with this patient population.
• Experience working alongside other virtual assistants or in a distributed administrative team.
• Experience with HIPAA-compliant communication tools and remote healthcare platforms.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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