Your Role: Appointment Setter/Admin Assistant

Schedule- Monday-Friday, during client's morning hours New Zealand Time.

Responsibilities:

• Make daily outbound calls to prospective franchise inquiries to provide information and nurture interest
• Reactivate past leads from a large database of franchise inquiries that did not proceed
• Conduct customer callbacks after service delivery to assess satisfaction and rebook future appointments
• Manually enter online customer leads into the franchise management system with rapid turnaround
• Support the onboarding process for new franchisees by coordinating with suppliers and organizing logistics
• Maintain accurate records and notes within the proprietary CRM/franchise management system

Requirements:

• Strong verbal communication skills with a confident and professional phone manner
• Moderate understanding of CRM systems and ability to learn proprietary platforms quickly
• Proficiency in Excel for basic reporting tasks
• High level of initiative and ability to work independently with minimal supervision
• Ability to manage shifting priorities and respond to time-sensitive tasks promptly

Scope:

• Handle outbound calling across multiple touchpoints including franchise recruitment, lead reactivation, and customer follow-up
• Ensure online leads are entered into the system promptly to meet the 10-minute callback requirement
• Provide general administrative support as tasks evolve and new needs arise
• Collaborate with the franchise owner to align processes with other regional franchisors
• Contribute to improving franchisee engagement and customer retention through consistent follow-up