Job Overview:

Our client is looking for a dedicated Bilingual Medical Receptionist fluent in Spanish and English to serve as the voice of a busy OBGYN practice, managing all incoming calls and patient scheduling while ensuring every patient receives prompt, professional service. This is a high-impact role where you will be the first point of contact for thousands of patients, coordinating appointments across multiple provider schedules, verifying insurance benefits, and maintaining seamless communication in both English and Spanish. You will work remotely using internet-based phone systems and practice management software to keep operations running smoothly during business hours.

Schedule: Monday to Thursday, 8:00 AM - 5:00 PM EST, and Friday, 8:00 AM - 2:00 PM EST; Full-time, 40 work hours per week

Responsibilities:

• Answer incoming calls and text messages through the Connect UC phone system for a high-volume medical practice.
• Schedule patient appointments across multiple provider calendars and templates in the Athena EMR system.
• Enter new patient information accurately into the practice management system.
• Verify patient insurance benefits and check network participation to ensure appropriate scheduling.
• Manage and respond to voicemails promptly.
• Transfer calls to appropriate office extensions as needed.
• Communicate fluently with patients in both English and Spanish.
• Maintain HIPAA compliance in all patient interactions and data handling.
• Coordinate scheduling for three different providers, including two physicians and one ultrasound provider.
• Learn and apply different scheduling templates for each provider's unique requirements.

Requirements:

• Fluent in English and Spanish with excellent verbal communication skills.
• Previous experience as a medical receptionist or in a healthcare administrative role.
• Knowledge of insurance verification and benefits checking processes.
• Proficiency with medical practice management systems and EMR platforms.
• Strong multitasking abilities to handle high call volume.
• HIPAA compliance certification or willingness to complete training immediately.
• Reliable internet connection for remote work.

Preferred Qualifications:

• Experience with Athena EMR system.
• Experience with Connect UC or similar cloud-based phone systems.
• OBGYN or women's health practice experience.
• Experience managing multiple provider schedules simultaneously.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.