Job Overview

Our client is seeking a warm, professional point of contact who turns curiosity into confirmed appointments. You will serve as the first voice prospects hear when they reach out, managing inbound calls, following up on web leads with urgency, and owning the business owner's calendar so that no opportunity slips through the cracks.

Client Overview

Our client is a growing US-based window treatment retailer specialising in custom home solutions, including shutters, blinds, and shades. They operate with a strong local presence and a reputation for personalised, neighbour-friendly service that sets them apart from big-box competitors. 

Schedule

Monday - Friday, Flexible hours within Eastern Timezone (24-32 work hours per week)

Responsibilities

• Answer inbound calls promptly and serve as the first point of contact for prospective customers
• Collect essential caller information and qualify warm leads for consultation appointments
• Proactively follow up on website leads to convert inquiries into scheduled appointments
• Schedule appointments directly on the business owner's calendar to ensure a seamless handoff
• Build genuine rapport with callers to create a personable, neighborhood-business feel
• Log all lead and appointment details accurately in Outlook and Jobber

Requirements

• Prior experience in appointment setting or inbound call handling, preferably in a home services or similar industry
• Strong conversational and relationship-building skills with a warm, approachable phone manner
• Proficiency with Outlook and ability to quickly learn Jobber CRM

Qualifications

• Bonus if you have experience working with home improvement, renovation, or trade-based businesses where consultation-style selling is common
• It helps if you have prior exposure to Jobber or a similar field-service CRM platform
• Bonus if you are comfortable handling evening inquiries and adjusting availability to match peak lead-response windows

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.