Job Overview

Our client is looking for a dedicated and empathetic CPR Training Customer Support to provide remote phone-based troubleshooting and support to students using CPR verification stations. In this role, you will monitor station activity in real time, guide students through hands-on CPR skill completion, and ensure a smooth, positive training experience during early morning, evening, and weekend hours.

Schedule

• Monday - Friday, 7:00 AM - 9:00 AM & 5:00 PM - 8:00 PM PST | Saturday, 2:00 PM - 7:00 PM PST | Sunday, 8:00 AM - 1:00 PM & 1:00 PM - 6:00 PM PST

Responsibilities

• Provide live phone-based troubleshooting support to students using CPR verification stations during after-hours and weekend shifts
• Guide students through hands-on CPR skill completion by referencing training materials and station prompts
• Monitor station activity via the Arlo camera system to visually identify and assist with student difficulties in real time
• Escalate unresolvable issues by directing students to contact the main office during normal business hours via email
• Maintain clear and empathetic communication with frustrated or struggling students to ensure a positive experience
• Document recurring issues and student feedback to support ongoing improvement of help resources
• Collaborate with the on-site team to stay updated on new troubleshooting procedures and help video content

Requirements

• Prior experience in a customer support or helpdesk role
• Strong verbal communication skills with a patient and calm demeanor
• Ability to learn and retain technical troubleshooting processes quickly
• Comfortable working independently during after-hours and weekend shifts
• High level of attention to detail when guiding customers through step-by-step processes
• Willingness to undergo specialized training on CPR verification station operations

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Potential to transition from part-time to full-time as the company scales and adds more stations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.