Job Overview

We are looking for a reliable and customer-focused Bilingual Insurance Customer Service Representative to support an insurance agency with day-to-day client communication and policy servicing. The ideal candidate is fluent in English and Spanish, has prior insurance industry or insurance customer service experience, and is comfortable handling policy changes, preparing quotes, following up with clients, and identifying cross-selling opportunities. This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a remote environment.

Schedule: Remote, Full Time | Monday to Friday from 8:30 am to 4:30 pm EST

Responsibilities

• Handle inbound and outbound client calls in both English and Spanish.
• Process mortgagee and vehicle changes accurately and in a timely manner.
• Prepare and provide insurance quotes to prospective and existing clients.
• Cross-sell additional insurance products and coverage based on client needs.
• Follow up with clients via phone and email to ensure inquiries and requests are resolved.
• Maintain accurate records of client interactions, policy changes, and follow-ups.
• Use the agency's VoIP phone system and internal tools to manage client communications.
• Provide professional and responsive customer service throughout each client interaction.
• Identify opportunities to support client retention and revenue growth through additional coverage.

Requirements

• Previous experience working in an insurance agency or in an insurance-related customer service role.
• Fluent in English and Spanish, with strong verbal and written communication skills.
• Knowledge of insurance policies, quotes, and policy servicing.
• Strong attention to detail when processing policy changes and preparing quotes.
• Excellent customer service and interpersonal skills.
• Ability to identify cross-selling opportunities while maintaining a client-first approach.
• Strong organizational and follow-up skills.
• Ability to work independently in a remote environment with minimal supervision.
• Comfortable using VoIP phone systems and standard business software.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations. 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.