Overview

Our client is looking for a detail-oriented Vehicle Title Processing & Quality Assurance Specialist to manage end-to-end title workflows in a remote environment. In this role, you will validate data integrity across multiple databases and maintain strict compliance standards to minimize title rejections. You will process incoming title work across digital and physical sources while meeting daily performance metrics under a strict 3-day SLA. Additionally, you will handle customer inquiries with same-day acknowledgments while maintaining clear, professional communication. This is an exceptional opportunity for a thorough professional with strong experience in QA, compliance, and technical systems.

Schedule:

• Mon-Fri, 8:00 AM - 5:00 PM EST (40 hrs per week)

Responsibilities

Title Processing

• Adhere to SLA (3 business days end-to-end process). Targets will be set as follows:
  • Month 1: Minimum average of 40 titles processed per day
  • Month 2: Minimum average of 80 titles processed per day
  • Month 3: Minimum average of 100 titles processed per day

• Efficiently manage title work received from mail, email, and customer portals.
• Maintain accurate and up-to-date documentation for all title processing activities.

Customer Service

• Assist in answering customer inquiries via portal and email.
• Acknowledge receipt of all customer emails on the same day they are received.
• Respond to customer status emails within 1 business day.

Compliance & Rejection Management

• Strive to minimize title rejections by adhering to established procedures and staying informed about regulatory changes.
• Regularly update and maintain cheat sheets with the latest requirements.
• Follow up on rejections regularly.

Quality Assurance (QA)

• Conduct thorough quality assurance checks on data entered into various systems to ensure accuracy and consistency.
• Verify data integrity across multiple platforms and databases.
• Ensure all title processing and customer service activities comply with relevant regulations, including KYC and other compliance requirements.
• Identify and document data discrepancies, errors, and compliance issues.
• Generate and maintain QA reports and metrics.
• Recommend and implement process improvements to enhance data accuracy and compliance.
• Stay up to date on all compliance and regulatory changes.
• Must be able to learn and utilize multiple software systems.

Requirements

• Proven experience in Quality Assurance (QA), compliance, and Know Your Customer (KYC) procedures.
• Strong understanding of title processing and related regulations.
• Must have a dual-monitor setup and use a Windows device only.
• Technical background or experience in IT and system support
• Strong computer fundamentals and technical proficiency across web apps, file management, multi-system navigation, and basic troubleshooting.
• Must be willing to undergo and complete the client's assessment.
• Experience in the automotive industry or related field. (Preferred but not required)
• Familiarity with DMV regulations and title processing procedures. (Preferred but not required)
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in using computer systems and databases.
• Ability to learn new software quickly, work independently and as part of a team, and problem-solve.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.