Overview

 Our client is seeking a detail-oriented Legal Collections Specialist (Insurance & Legal Services) to manage accounts receivable and drive payment recovery for settled legal cases. In this role, you will communicate directly with insurance adjusters and defense attorneys, track outstanding invoices, and maintain precise records within our legal case management system to ensure timely fee collection. 

Schedule

•  40 hours per week, Schedule may be aligned with U.S. business hours.

Key Responsibilities

• Contact insurance adjusters to follow up on unpaid invoices and collect outstanding fees.
• Maintain organized tracking systems to ensure consistent and timely follow-up on all collection activities.
• Learn and navigate the firm's case management software to access client, case, and billing information.
• Set up and process invoices for legal services rendered.
• Monitor case statuses, particularly settled cases, and ensure all required billing and collection tasks are completed.
• Communicate assertively, professionally, and respectfully with insurance adjusters and defense attorneys.
• Document all collection attempts, conversations, payment commitments, and follow-up actions in the appropriate system.
• Monitor promised payments and conduct timely follow-ups when payments are not received.
• Identify and escalate unresolved collection issues to the appropriate supervisor or team member.
• Provide regular updates regarding outstanding balances, collection efforts, payment commitments, and unresolved accounts.
• Maintain accurate and confidential records of client, case, and billing information.

Requirements

• Previous experience in collections, accounts receivable, billing, or insurance-related roles is preferred.
• Experience communicating with insurance adjusters, attorneys, or legal offices is an advantage.
• Strong verbal and written English communication skills.
• Confident and assertive communication style when following up on outstanding payments.
• Strong organizational and follow-up skills.
• Excellent attention to detail and accuracy when handling invoices and billing information.
• Ability to learn and navigate case management, billing, and other software systems.
• Ability to handle confidential information professionally.
• Strong problem-solving skills and the ability to escalate issues appropriately.
• Reliable internet connection and a suitable work-from-home environment.

Communication Requirements

• Excellent spoken and written English.
• Professional and confident communication when speaking with insurance adjusters and defense attorneys.
• Ability to conduct collection calls professionally while maintaining positive business relationships.
• Strong documentation skills for recording calls, payment commitments, and collection activities.
• Responsive communication with internal team members and supervisors.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.