Job Overview

Are you a fluent English speaker with a warm, engaging, and articulate communication style who enjoys building rapport and connecting with people over the phone? We are looking for a Customer Support Specialist whose primary talent is creating an immediate, friendly, and authentic connection on every single call.

The successful candidate is genuinely personable, empathetic, and effortless when speaking to customers. While technical skills and chat/email management are part of the day-to-day, your voice, phone presence, and warmth are what truly matter most to us.

Schedule: 

• Wednesday–Sunday, 8:00 AM–4:00 PM, 30-minute paid break, Central Standard Time

Responsibilities

• Phone Support (Core Focus): Deliver exceptionally warm, friendly, and helpful customer service via inbound and outbound calls—making every caller feel valued and heard.
• Chat & Email Support: Manage real-time chat interactions and handle email correspondence promptly, accurately, and with the same warm tone.
• Problem Resolution: Efficiently troubleshoot and resolve customer inquiries with empathy and care.
• CRM Documentation: Accurately log interactions, feedback, and issue details in the CRM system.
• Continuous Learning: Stay up-to-date on product details, updates, and company policies to ensure clear communication.

Requirements

• Native-Level English Proficiency: Clear, flawless spoken and written English is mandatory.
• Warm Phone Presence: A naturally personable, engaging tone that builds immediate rapport over the phone.
• Assessment Willingness: Must be willing to take the client's voice and written communication assessments
• Relevant Experience: Minimum of 2 years in a customer support or call center role.
• Tech Proficiency: Comfortable navigating CRM software and learning new digital tools quickly.
• Schedule Commitment: Available to work Wednesday through Sunday, 8:00 AM–4:00 PM CST consistently.
• Candidates with voice recordings will be prioritized

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.