Role Purpose
Provide dedicated weekend coverage for the Bookings & Reservations team,
managing booking administration, guest vetting, and in-house guest
communications across Saturday and Sunday, and ensuring a clean
handover into the working week.
Key Responsibilities
• Accept and vet instant bookings received over the weekend via
Guesty Inbox
• Respond to in-house guest queries across Guesty Inbox, WhatsApp
Desktop and Outlook
• Check any issues raised over the weekend and assign them out on
Breezeway
• Leave clear handover notes for the team each Monday

Key Skills & Experience
• Experience in booking administration, reservations, or hospitality
customer service
• Strong written English and comfortable managing multiple channels at
once

• Confident with booking/PMS software (Guesty experience an
advantage) and ticketing tools like Breezeway
• Sound judgement for guest vetting and independent decision-making
• Reliable internet/equipment and availability for weekend hours in the
required timezone (AEST)
Measures of Success
• Guest response time within agreed SLA’s
• All raised issues logged and assigned in Breezeway within the same shift
• Quality of Monday handover notes
• No unvetted bookings accepted over the weekend
• Guest satisfaction/review scores for weekend-managed stays