Job Overview

A growing organization is seeking a proactive Client Services & Operations Specialist to serve as the primary point of contact for assigned accounts. In this full-time remote role, you will manage daily client communications via phone and email while coordinating service schedules with vendors and haulers. You will also resolve billing discrepancies, handle account onboarding, and track request progress within company systems. This position is ideal for a fast-learning administrative professional who thrives in an independent environment.

Schedule: Mon-Fri, 9:00 AM - 5:30 PM EST (40 hours per week)

Responsibilities

• Account & Client Management: Act as the primary point of contact for assigned client accounts, delivering prompt, professional support via phone and email.
• Service & Logistics Coordination: Schedule extra pickups, missed-service recoveries, recurring service adjustments, and roll-off container deliveries, swaps, and removals.
• Vendor & Hauler Liaison: Communicate directly with haulers and recycling vendors to confirm service completion, request status updates, and collect missing invoices, statements, schedules, and account documentation.
• Billing & Dispute Resolution: Research and resolve billing inquiries, incorrect charges, credits, service discrepancies, and financial account concerns.
• Account Administration & Onboarding: Process account updates, cancellations, and service-level modifications while assisting with the onboarding of new customer locations.
• System Documentation & Tracking: Log all client interactions, commitments, and follow-up dates in company systems; continuously monitor open requests until fully resolved.
• Escalation & Process Improvement: Identify recurring, urgent, or financially significant service issues, escalate them promptly to leadership, and suggest practical workflow improvements.

Must-Have Requirements

• Autonomy & Learning Agility: Proven ability to catch up quickly during initial training and manage accounts independently with minimal supervision.
• Communication Skills: Excellent verbal and written English skills with a professional telephone manner and clear email style.
• Problem-Solving Ability: Strong analytical skills to unpack billing issues, track vendor deliverables, and resolve operational bottlenecks.
• Detail & Organization: Ability to multi-task, prioritize urgent client requests, and maintain precise records across multiple active accounts.
• System Proficiency: Comfortable learning and navigating CRM platforms, ticketing tools, and account tracking databases.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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