Overview

Our client is looking for a Customer Engagement & Support Assistant (Shopify) to manage daily operations and serve as the main point of contact for over 85 active members. In this role, you will handle inquiries across email, Slack, and an internal dashboard while maintaining accurate member records in a centralized portal. It is an excellent opportunity for an organized professional skilled in e-commerce platforms like Shopify to deliver high-touch service in a flexible setting.

Schedule:

• Monday to Friday, 10:00 AM to 2:00 PM EST

Responsibilities

• Manage and respond to member inquiries across email, Slack, and the internal dashboard in a timely manner
• Maintain and update the centralized admin portal and internal dashboard to ensure accurate member records
• Escalate member issues and concerns to leadership while providing clear context and documentation
• Support day-to-day administrative operations to keep the membership platform running smoothly
• Ensure a high level of member satisfaction through proactive and responsive communication
• Serve as the primary point of contact for 85+ active paying members
• Operate within established processes and centralized systems to maintain operational consistency

Requirements

• Prior experience in administrative support or customer engagement within a membership or subscription-based environment
• Familiarity with Shopify or similar e-commerce and POS platforms
• Strong written communication skills with natural, professional English
• High level of attention to detail and organizational skills
• Ability to work independently and manage multiple communication channels simultaneously

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.