About the Role

Schedule

• Monday to Friday - 9am - 6pm AEST

Our client is seeking an experienced and commercially minded Operations Manager to work closely with the Managing Director and play a key role in the day-to-day management and growth of the business.

This is a broad, hands-on leadership position suited to someone who is comfortable operating across people management, business operations, marketing, finance, administration, systems and general business support.

The Operations Manager will partner closely with the Managing Director, helping translate business objectives into action, improve operational efficiency, and ensure the team of approximately 10 people is well managed, accountable and aligned with company goals.

Experience within the Australian real estate market is highly preferred, particularly for candidates who understand the pace, structure and commercial environment of Australian property businesses.

Key Responsibilities

Team Leadership & People Management

• Work closely with the Managing Director to lead and manage a team of approximately 10 employees.
• Provide day-to-day leadership, direction, support and accountability across the team.
• Establish clear responsibilities, priorities, KPIs and performance expectations.
• Monitor team performance and identify areas for improvement.
• Support recruitment, onboarding, training and development where required.
• Help build a positive, accountable and high-performance culture.
• Act as a key point of escalation for operational and team-related issues.

Business Operations

• Oversee and coordinate the day-to-day operations of the business.
• Work with the Managing Director to improve processes, systems and workflows.
• Identify operational inefficiencies and implement practical solutions.
• Ensure tasks, projects and business priorities are progressing on time.
• Develop and maintain operational procedures and documentation.
• Coordinate between different areas of the business to ensure smooth execution.
• Take ownership of operational projects and follow them through to completion.

Marketing & Business Growth

• Partner with the Managing Director on marketing strategy and execution.
• Coordinate marketing activities across digital channels, campaigns, content and lead generation.
• Work with internal team members and external suppliers/agencies where required.
• Monitor marketing performance and help identify opportunities for growth.
• Ensure marketing initiatives are aligned with broader commercial objectives.
• Support lead generation, customer acquisition and business development initiatives.

Finance & Commercial Support

• Work alongside the Managing Director on general financial and commercial matters.
• Assist with budgeting, expense management, forecasting and financial reporting.
• Monitor key business metrics and operational performance.
• Liaise with accountants, bookkeepers and other external financial partners.
• Help ensure invoices, payments, expenses and financial processes are being managed effectively.
• Provide the Managing Director with clear operational and commercial information to support decision-making.

General Management Support

• Act as a trusted operational partner to the Managing Director.
• Help prioritise business objectives and ensure follow-through.
• Prepare reports, dashboards and management updates as required.
• Coordinate meetings, projects and key business initiatives.
• Take ownership of issues rather than simply identifying them.
• Provide practical recommendations and solutions to improve the business.
• Step in across different areas of the business when required.

What We're Looking For

The ideal candidate will be a well-rounded Operations Manager / Business Manager who can work autonomously while partnering closely with a Managing Director.

You should be comfortable moving between people management, operations, marketing and finance, and be someone who naturally takes ownership and gets things done.

Essential Skills & Experience

• 5+ years of relevant experience in operations, business management, general management or a similar role.
• Proven experience managing and leading teams.
• Strong understanding of business operations and process improvement.
• Experience working closely with senior leadership or a Managing Director/CEO.
• Strong organisational and project management skills.
• Commercially minded with a good understanding of business finances.
• Experience working with marketing teams, agencies or marketing activities.
• Strong communication and stakeholder management skills.
• Excellent problem-solving and decision-making ability.
• Highly organised, proactive and comfortable working independently.
• Strong proficiency with modern business, CRM, project management and communication systems.

Highly Preferred

• Experience working within Australian businesses or the Australian market.
• Previous experience in real estate, property, property management, construction or related industries.
• Understanding of the Australian real estate/property sector.
• Experience managing remote or geographically distributed teams.
• Experience with CRM systems, marketing automation and business management platforms.
• Experience working with Australian clients, suppliers and professional service providers.

The Person

We are looking for someone who is:

• Proactive – you see what needs to be done and take action.
• Commercially minded – you understand how operations impact revenue, costs and growth.
• A strong people leader – you can motivate, manage and hold people accountable.
• Highly organised – you can manage multiple priorities without losing sight of the bigger picture.
• Hands-on – this is not a role for someone who only wants to delegate.
• Analytical – you are comfortable working with numbers, reports and business performance data.
• A strong communicator – you can work effectively with the Managing Director, employees and external stakeholders.
• Solution-oriented – you bring solutions and recommendations, not just problems.
• Adaptable – you are comfortable working across different areas of the business as priorities change.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.