Job Overview

Our client is seeking a MSP Microsoft 365 IT Support Specialist to deliver high-quality remote IT support across multiple small and medium-sized business (SMB) client environments. In this role, you will manage Microsoft 365 services, maintain endpoint security and backup solutions, and support the integration of AI-driven tools like Microsoft Copilot. The ideal candidate thrives in a multi-client MSP environment, demonstrates strong problem-solving skills, and is eager to grow technically while maintaining high standards of service delivery.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Deliver remote IT support across multiple SMB client environments within an MSP framework.
• Manage and administer Microsoft 365 services including Intune, Entra, and Defender.
• Support the integration and rollout of Microsoft Copilot and AI-driven workplace tools.
• Monitor and maintain backup solutions, endpoint security, and system health across client accounts.
• Troubleshoot and resolve technical issues efficiently, transitioning seamlessly between client environments.
• Utilize RMM tools to proactively identify and address infrastructure issues.

Requirements

• Demonstrated experience working within an MSP or multi-client IT support environment.
• Strong working knowledge of the Microsoft 365 ecosystem (Intune, Entra, Defender).
• Familiarity with backup solutions, security best practices, and RMM platforms.
• Mid-level technical proficiency with a strong willingness to learn and grow.
• Strong problem-solving skills and the ability to work independently in a remote setting.
• High level of attention to detail and strong written communication skills.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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