Job Overview

Our client, a fast-growing US-based e-commerce brand, is seeking a highly organized and detail-oriented Shopify E-Commerce Operations Coordinator to support recurring workflows across e-commerce, marketing, supply chain, inventory, and order fulfillment.

This person will maintain accurate information across company systems, complete routine operational tasks, coordinate next steps, and identify issues requiring attention. The ideal candidate is dependable, comfortable working with data and software, and able to manage multiple recurring responsibilities with limited supervision.

Schedule: Monday - Friday, 5:00 AM - 9:00 AM EST (20 work hours per week)

Responsibilities

E-commerce Operations

• Create and update products, bundles, pricing, collections, media, and promotional content in Shopify.
• Maintain accurate product information and ensure website updates are completed and quality-checked.
• Configure approved upsells, review filters, pricing tests, and other website optimization initiatives.
• Assist with routine Shopify theme updates and website-performance monitoring.
• Coordinate product-photography and website-asset requests.

Marketing Operations

• Organize, label, and upload approved advertising creatives into Meta Ads Manager.
• Maintain accurate creative files and follow established naming conventions.
• Update recurring marketing-performance trackers and reporting models.
• Review assigned website and marketing tools and summarize notable issues or insights.

Supply Chain Coordination

• Maintain current shipment trackers, including costs, statuses, ETAs, container details, and documentation.
• Coordinate established next steps with freight forwarders, customs brokers, truckers, vendors, and internal team members.
• Obtain and compare freight quotes for upcoming shipments.
• Organize and submit approved customs, product, and shipment documentation.
• Identify and escalate delays, missing information, cost discrepancies, and other shipment exceptions.

Inventory and Order Administration

• Update inventory trackers and reconcile information across relevant systems.
• Monitor Shopify orders for fulfillment delays, partial shipments, and delivery exceptions.
• Maintain discontinued-product reservations and support replacement-order processing.
• Report inventory, order, and fulfillment discrepancies to the appropriate internal owner.

Reporting and Data Management

• Maintain accurate daily, weekly, and monthly operational trackers.
• Prepare recurring product, sales, inventory, and marketing reports.
• Compare information across spreadsheets and company systems to identify inconsistencies.
• Keep files, forms, supporting documents, and customer-facing assets properly organized and labeled.

Process and Administrative Support

• Follow established SOPs, checklists, naming conventions, and approval processes.
• Proactively follow up on open tasks until they are completed or properly handed off.
• Document recurring workflows and help improve organizational systems.
• Provide general coordination and data-entry support across marketing, e-commerce, and operations as business needs evolve.

Requirements

• 2+ years of experience in e-commerce operations, logistics, administrative support, or project coordination.
• Hands-on experience with Shopify, Google Sheets/Excel, and Google Drive.
• Familiarity with Meta Ads Manager, NetSuite, Monday.com, Intelligems, or inventory management software.
• Experience coordinating with vendors, freight forwarders, customs brokers, or external partners.

Preferred Qualifications

• Exceptionally organized, detail-oriented, highly conscientious, and dependable.
• Comfortable managing numerous recurring tasks, data entry, and daily deadlines.
• Able to learn new software platforms and operational processes quickly.
• Proactive about following up, closing operational loops, and escalating discrepancies clearly.
• Strong written English and professional communication skills.
• Able to work independently while strictly following defined SOPs and processes.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.