Overview:

Our client is a New Zealand-based service operations business providing installation, maintenance, and coordinated field services across residential and commercial clients. The company also supports government-backed energy efficiency programs and manages high-volume client service requests and emergency coordination.

Our client is seeking a highly organised Operations Coordinator & Bookkeeper (SimPro | Xero | Google Workspace) to manage day-to-day financial administration, client communication, and operational coordination. This role combines bookkeeping, customer service, scheduling, and support for field operations, requiring strong attention to detail and the ability to manage multiple workflows in a fast-paced environment.

Schedule: Monday - Friday, 8:00 AM - 4:00 PM NZT, with 30 minutes paid break

Responsibilities:

• Manage accounts payable and accounts receivable processes
• Handle a shared admin email inbox with high-volume client correspondence
• Take incoming client phone calls and accurately gather job details and requirements
• Create quotes and schedule appointments for field service teams
• Perform general bookkeeping and accounting support tasks
• Maintain day-to-day administrative operations and records
• Coordinate with clients regarding government heat pump program enquiries
• Support emergency services call centre operations as required
• Assist directors with ad hoc administrative and operational tasks
• Ensure all records are accurately updated across systems (jobs, invoices, schedules)

Requirements:

• Proven experience using SimPro and strong proficiency in Xero
• Confident using Google Workspace (Gmail, Google Drive, Docs, Sheets)
• Background in bookkeeping/accounting, accounts payable/receivable, or administrative coordination
• Strong phone manner and ability to handle inbound client calls professionally
• Strong attention to detail, excellent organizational skills, and a collaborative approach to teamwork
• Ability to manage administrative and operational tasks while supporting the director with ad hoc assignments
• Ability to efficiently manage shared email inboxes and coordinate appointments for field service teams

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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