Bruntwork Careers

Customer Service Representative (Medical Spa)

Job Highlights:

Contract type: Independent Contractor
Schedule 3: Monday 12pm - 8pm, Tuesday and Thursday 8am - 2pm, Friday 9am - 5pm, Saturday 8am - 4pm. (Wednesday and Sunday off).

Client timezone: PST (California)

Job Description

You’ll be the voice and first impression for clients seeking aesthetic and wellness services, playing a crucial role in driving revenue and ensuring exceptional customer experiences. This is an exciting opportunity to develop expertise in the growing medical aesthetics industry while working with a supportive team in a results-driven environment. You’ll help clients navigate their treatment options and support a dynamic healthcare business that values professional communication and client satisfaction.

Responsibilities:

Answer incoming phone calls from prospective and existing clients across three spa locations
Respond promptly to client text messages and communications
Handle and convert new leads into booked appointments
Close sales through effective customer conversations and relationship building
Provide comprehensive customer service support throughout the client journey
Manage multi-location client communications using established phone and SMS systems
Collaborate with existing virtual assistant team members
Maintain professional communication standards appropriate for medical office setting

Requirements:

Strong English communication skills with clear, professional speaking voice
Strong phone and written communication abilities suitable for healthcare environment
Customer service experience, preferably in healthcare, medical spa, beauty, or related industries
Proven ability to handle sales conversations and close deals effectively
Comfortable working with phone systems, SMS platforms, and WhatsApp
Available to work Monday through Saturday schedule consistently
Bonus if you have experience in medical aesthetics, wellness, or beauty industries
It helps if you’re familiar with lead management and appointment booking systems

Benefits

Independent Contractor Perks

Health Insurance Coverage
Permanent work from home
Immediate hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 45696411814

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Buena Park US

Published on

Jan 19 2026

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”

— Zyrrah D, Bookkeeper

4.9/5