Job Overview

Our client is looking for a detail-oriented, highly organized full-time Claims Administration Specialist (Zoho Desk) to support their claims department with the day-to-day processing and administration of countertop and cabinet protection plan claims. In this role, you will be responsible for reviewing incoming claims, maintaining accurate records within Zoho Desk and Zoho CRM, and coordinating directly with US-based customers, restoration companies, and repair technicians. The ideal candidate possesses excellent written and spoken English skills, strong data accuracy, and the ability to manage multiple coordination tasks in a fast-paced environment.

 

Schedule

Monday - Friday, 9:00 AM - 6:00 PM California-PST, with 1 hour unpaid/paid break (40 work hours per week)

 

Responsibilities

• Claims Processing & Administration: Review incoming claims, verify customer, dealer, product, and protection plan details, request missing documentation, update claim statuses, and escalate policy/coverage exceptions to management.

• Zoho Desk & CRM Data Management: Maintain clean, properly linked customer and claim records across Zoho Desk and Zoho CRM, identify duplicate or incomplete profiles, fill missing fields, and assist with ongoing database cleanup projects.

• Technician & Restoration Coordination: Contact countertop restoration companies, cabinet repair technicians, and fabricators to confirm availability, send repair requests, follow up on estimates/scheduling, and locate new service providers when needed.

• Customer & Partner Communication: Communicate professionally with US customers, dealers, retailers, and technicians via phone and email to gather details or provide claim status updates, escalating upset clients or coverage disputes to leadership.

• Administrative & Task Management: Keep detailed communication notes, follow up on open claims to prevent delays, and execute daily workflows according to established SOPs.

 

Requirements

• Excellent written and spoken English skills with strong comprehension to communicate professionally with US-based businesses and customers.

• High attention to detail, strong computer literacy, and accurate data-entry skills.

• Comfort and confidence making outbound phone calls to US businesses, technicians, and customers.

• Excellent organizational skills with the ability to manage multiple open tasks, claims, and software platforms simultaneously.

• Proven ability to follow documented administrative processes and instructions consistently.

• Reliable high-speed internet connection and a dedicated, professional remote work setup.

 

Highly Regarded Experience

• Prior experience with Zoho CRM, Zoho Desk, or similar ticket/CRM management platforms.

• Experience in claims administration, warranty processing, dispatching, scheduling, or home-services coordination.

• Previous experience in a virtual assistant or remote BPO support role serving US clients.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

 

One application, multiple possibilities

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.