Bruntwork Careers

Inbound Customer Service Representative

Schedule:

Mondays to Fridays, 9:00 am to 6:00 pm
Client time zone: AEST (Brisbane, AU)

About the Role:

We are seeking a highly motivated and customer-focused Inbound Customer Service Representative to join our client's team. This role involves handling inbound customer calls, processing orders, resolving inquiries, and managing escalations in a professional and timely manner. You will be the first point of contact for our customers, ensuring every interaction leaves a positive impression and strengthens our reputation for outstanding service.

Key Responsibilities:

Handle inbound calls from customers, addressing inquiries, complaints, and service requests with professionalism and empathy.
Process customer orders accurately and efficiently.
Escalate complex issues to the appropriate department or supervisor for resolution.
Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
Ensure timely follow-up on customer inquiries and complaints to achieve prompt resolution.
Provide product or service information to customers and guide them through processes when necessary.
Collaborate with other departments to address customer needs or operational concerns.
Meet or exceed performance targets, including call handling time, resolution rate, and customer satisfaction scores.

Requirements

Proven experience in inbound customer service, call centre operations, or related roles.
Excellent verbal communication and active listening skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in using CRM systems and order-processing tools.
High attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment while maintaining professionalism.
Strong organisational and time-management skills.

Preferred Attributes:

Experience in the utilities, energy, or gas distribution industry (advantageous but not essential).
Familiarity with call escalation procedures and service recovery strategies.

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

44463984446

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Mondays to Fridays, 9:00 AM to 6:00 pm, Brisbane time

Published on

Jan 07 2026

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”

— Zyrrah D, Bookkeeper

4.9/5