Role Overview

Be the primary sales contact for an established postpartum fitness and coaching brand led by a certified postpartum specialist with 17+ years of experience. The business serves a large global audience of postpartum mothers seeking support with diastasis recti healing, mom pooch recovery, safe weight loss, customized fitness plans, and VIP one-on-one coaching. All programs include guidance, community support, and new workouts every four weeks.

The role is to guide prospects through structured consultations, follow a clear script, ask the right qualifying questions, present the correct program, and close the sale — consistently and confidently and also manage follow-ups with warm leads from quizzes and free consultations, ensuring high show-up rates and conversions.

Responsibilities

Sales Consultations & Closing

• Conduct one-on-one Zoom or video calls using a provided script, following the step-by-step structure of the consultation.

• Ask qualifying questions to understand each mom’s fitness condition, diastasis recti status, goals, pain points, and readiness to enroll.

• Present the correct postpartum coaching program based on the client profile.

• Confidently close sales for programs valued at $500+, including subscriptions, recovery programs, customized plans, and VIP coaching.

• Represent the brand professionally and empathetically — clients will not expect to meet the business owner directly.

Warm Lead Follow-Up & Appointment Management

• Call and follow up with leads from two key sources:

  • Quiz leads who start the process but don’t complete their purchase.

  • Leads who book a free consultation but haven’t confirmed or need reminders.

• Confirm appointments, prevent no-shows, and ensure prospects join the call prepared.

• Maintain WhatsApp, email, and phone follow-ups to convert warm leads into paying members.

Retention, Support & Brand Representation

• Conduct retention calls for clients requesting cancellations, aiming to preserve memberships when possible.

• Offer discounts, trials, and incentives when needed to close sales or save accounts.

• Ensure every conversation aligns with the caring, supportive, and professional tone of postpartum coaching.

Targets & KPIs

• Achieve a minimum goal of 10 closed sales per month.

• After 10 sales, receive commission on top of base compensation.

• At 20 sales per month, receive increased commission plus an additional bonus.

• Meet all KPIs related to show-up rates, follow-up frequency, call quality, and lead conversion.

Requirements

 

• Fluent English with exceptional communication skills.

• Previous sales experience in video call/Zoom environments.

• Confidence and experience closing high-ticket offers ($500+).

• Strong understanding of structured, script-based consultations.

• Excellent punctuality, organization, and follow-through.

• Ability to work flexible hours to support international clients.

• Comfortable working independently and representing a brand without direct owner involvement.

• Ability to quickly understand postpartum fitness concepts, diastasis recti recovery principles, and program structures (training provided).

• Experience following up with warm leads across multiple channels (phone, WhatsApp, email).

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