Job Overview

An international e-commerce brand is seeking an assertive E-Commerce Sales Representative to engage customers who abandoned their checkout process. In this remote role, you will conduct outbound calls to uncover reasons for drop-offs and guide prospective buyers toward completing their purchases. You will also negotiate incentives, handle objections, and log qualitative customer feedback into tracking systems to help optimize the sales funnel. This position is ideal for a sales-driven communicator with a background in phone sales, outbound calling, or customer recovery.

Schedule: Mon-Fri, flexible between 11:00 AM - 10:00 PM MST (40 hours per week)

Responsibilities

• Outbound Cold Calling & Discovery: Conduct assertive outbound calls to customers who abandoned their checkouts across key international markets.
• Information Extraction & Conversational Leadership: Lead call flows confidently to uncover specific friction points (e.g., pricing, shipping fees, UX issues, hesitation) rather than letting customers deflect or end calls early.
• Incentive Negotiation & Recovery: Strategic use of offers/discounts to incentivize customers during discovery calls to drive immediate checkout completions.
• Detailed Data Logging & Pattern Identification: Meticulously log, categorize, and report qualitative feedback and reasons for abandonment into shared tracking sheets/CRMs to provide leadership with actionable data.
• Pipeline & Outreach Optimization: Collaborate with management to refine call scripts, objection handling techniques, and value propositions based on real-time customer pushback.

Must-Have Requirements

• Sales-Driven & Assertive Mindset: Strong ability to command conversations, maintain control of outbound calls, and push past surface-level answers to extract real customer feedback.
• English Proficiency: Excellent verbal and written English skills suitable for engaging customers across native English-speaking global markets (US, UK, AU, CA, NZ).
• Background in outbound calling, phone sales, customer recovery, telemarketing, or high-touch customer support where performance was tied to conversion or detailed discovery goals.
• Active Listening & Negotiation Skills: Ability to build rapport rapidly while remaining focused on driving outcomes.
• Attention to Detail: High standard for accurate, comprehensive data entry and reporting.
• Self-Directed & Reliable: Proven track record of working independently in a remote setup with minimal daily supervision.

Nice-to-Have Requirements

• Prior experience in E-commerce, abandoned cart recovery, or retail customer outreach.
• Familiarity with sales psychology, objection handling, and incentive-based closing techniques.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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