Schedule: 4 hours daily during Australian business hours (9 AM – 5 PM AEST)
Client Timezone: Australian Eastern Time (Melbourne)
Total Weekly Hours: 20 Hours

 

Join a growing IT services company that has built a strong device repair business purely through word-of-mouth and is now entering a major growth phase. Over the next 3–4 months, the business is transitioning from organic referrals to structured sales outreach aimed at expanding its small business IT support into the medium-enterprise market. This is a high-impact role where your work directly fuels the company’s evolution.

 

As the Appointment Setter, you will lead the company’s shift from passive inbound growth to active lead generation. You will manage the full appointment-setting process—identifying potential clients, conducting outbound calls, handling initial technical inquiries, and booking qualified meetings for the business owner. This is an ideal opportunity for someone who is tech-savvy, confident on the phone, and excited to drive measurable growth for a company undergoing strategic expansion.

 

Responsibilities

• Conduct outbound calling campaigns to targeted small-to-medium business prospects
• Generate and qualify leads using channels beyond existing email campaigns
• Address basic technical questions around IT support services, troubleshooting, and infrastructure
• Set highly qualified appointments for the business owner to close new business
• Manage prospect communication, lead nurturing, and follow-up activities
• Support the company’s shift from referral-based growth to structured sales processes
• Maintain accurate documentation of lead interactions and appointment outcomes in the CRM

• Collaborate on targeting strategies for key industries and business segments

 

Requirements

• 3–5 years of successful appointment setting and lead generation experience
• Strong technical understanding with the ability to discuss basic IT concepts confidently
• Excellent phone presence and comfort with cold outreach
• Experience using CRM platforms and lead management systems
• Understanding of B2B sales processes, especially in service-based industries
• Bonus: Experience in IT services or tech support environments
• Bonus: Familiarity with Australian business culture and communication styles

 

Why Join This Team?

• Flexible remote work within Australian business hours
• Direct influence on company growth during a major expansion phase
• Opportunity to increase hours and responsibilities as the business scales
• Work with a profitable, established company ready to invest in structured sales
• Supportive environment where your performance directly drives business success

 

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring