Schedule: 

• Full-time (40 hours per week)
• Client Timezone: Western Australia (Perth) with customers primarily in Eastern Australian states

 

Client Overview: 

Join a thriving wholesale nursery specializing in aquatic plants for the pet industry across Australia. They serve over 200 independent pet stores and family-run businesses, focusing on relationship-driven sales rather than aggressive tactics. This established business values genuine customer connections and consistent service delivery.

 

Job Description: 

You’ll be the vital bridge between our client and their 200+ loyal customers, ensuring consistent communication that drives retention and prevents churn to competitors. This role combines the best of customer service and account management, where your relationship-building skills directly impact business growth. You’ll work with small business owners who value personal connections over pushy sales tactics, making this perfect for someone who enjoys nurturing long-term business relationships.

 

Responsibilities:

• Contact existing customers weekly or fortnightly to maintain regular communication and strengthen relationships
• Follow up persistently with busy small business owners who may be difficult to reach initially
• Present current stock availability using weekly updated inventory lists and direct customers to online ordering
• Facilitate order placement through multiple channels including website, phone, and text orders
• Build and maintain genuine rapport with family-run pet stores and independent business owners
• Provide knowledgeable customer support and answer questions about product availability
• Help customers navigate between online ordering systems and direct communication methods
• Ensure consistent order frequency to prevent customers from switching to competing suppliers

 

Requirements:

• Strong customer service and communication skills with a relationship-focused approach
• Experience in account management, customer support, or similar client-facing roles
• Patience and persistence for following up with busy small business owners
• Comfortable working early morning hours to align with Eastern Australian business hours
• Reliable internet connection and ability to work effectively in a remote environment
• Bonus if you have experience with wholesale or B2B customer relationships
• It helps if you’re familiar with inventory management systems or stock tracking

 

Why Join This Team?

• Work remotely with flexible scheduling that respects work-life balance
• Build meaningful relationships with established customers rather than cold prospecting
• Join a stable, established business with consistent customer demand
• Opportunity for performance incentives and commission structure as you grow in the role
• Focus on relationship building over aggressive sales tactics
• Potential for role expansion and increased responsibilities over time

 

Independent Contractor Perks: 

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

Apply now. Start helping.

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