Job Overview

We are looking for a highly organized, proactive, and detail-oriented Client Outreach Specialist to provide administrative support and assist with client communication and relationship management. This role requires someone who is comfortable communicating with clients through phone and email, following up on outstanding requests, and ensuring that client interactions are properly documented.

Schedule: Remote, Full Time | 8am 5pm EST. 

Responsibilities

Administrative Support

• Provide general administrative assistance to support daily business operations.
• Manage and maintain client records, contact information, and documentation.
• Organize schedules, coordinate meetings, and assist with follow-up activities.
• Prepare, update, and maintain spreadsheets, reports, and internal documents.
• Handle email correspondence and other administrative communications.
• Ensure records and administrative information are accurate and up to date.

Client Outreach & Communication

• Conduct outbound client outreach through phone calls and emails.
• Follow up with existing clients regarding pending requests, updates, and outstanding matters.
• Maintain consistent communication with clients to support engagement and relationship management.
• Respond to general client inquiries and direct concerns to the appropriate team members.
• Track client interactions, follow-ups, and communication history within the CRM.
• Identify opportunities to reconnect with inactive clients and maintain ongoing relationships.
• Ensure timely follow-ups and professional communication across all client interactions.

CRM & Data Management

• Use Salesforce to manage client information, track communications, and update records.
• Maintain accurate CRM entries, including call notes, email correspondence, and follow-up reminders.
• Monitor client activity and ensure relevant information is accessible to internal teams.
• Generate basic reports and assist with CRM data organization.
• Support the improvement of administrative and client outreach processes.

Requirements

• Previous experience in administrative support, customer service, client relations, or a similar role.
• Excellent written and spoken English communication skills.
• Confidence in conducting professional outbound calls and client follow-ups.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Proficiency in Microsoft Office or Google Workspace.
• Comfortable working independently and communicating with clients in a professional manner.
• Reliable internet connection and a suitable home office setup.

Preferred Qualifications

• Previous hands-on experience using Salesforce CRM.
• Familiarity with CRM platforms, client databases, and contact management systems.
• Experience conducting outbound client outreach, appointment coordination, or account follow-ups.
• Background supporting US-based businesses or communicating with US-based clients.
• Experience preparing reports, maintaining client records, and managing administrative workflows.
• Ability to learn new software and adapt to established business processes.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.