Job Overview
Our client is looking for a Patient Intake / Scheduling Coordinator who acts as the front desk for every practice the client manages. You own the patient's first contact all the way through to a booked, confirmed visit. You will work remotely and handle calls, intake, scheduling, and routing across several practices in a single shift.

Schedule
Arizona and Yukon Time (to be discussed during interview)

Responsibilities

• Answer inbound calls during business hours for each practice on RingCentral, identifying yourself as that practice.
• At the start of each shift, work through the overnight Call 24 messages in Slack and return every call.
• Make outbound calls for confirmations, missing intake items, reschedules, and no-show follow-up.
• Document every call in the patient's chart the same day.
• Register new patients in Elation: demographics, contact details, emergency contact, and preferred pharmacy.
• Collect insurance card images, photo ID, signed consents, and intake forms.
• Request prior medical records from previous providers and track them until received.
• Hand insurance off to the Eligibility & Prior Authorization Specialist before the first visit is confirmed.
• Book, confirm, reschedule, and cancel visits against each provider's template.
• Schedule in-home visits for the client's mobile primary care practice by address and drive time.
• Send reminders, fill cancellations from the waitlist, and flag open gaps in provider schedules.
• Send clinical questions, refill requests, and urgent symptoms to the provider through Slack, following protocol.
• Send billing questions to the RCM Specialist.

Requirements

• 2+ years as a front desk, intake, or scheduling coordinator for a medical practice
• Elation and Slack experience (required), including hands-on scheduling in Elation
• Clear, warm phone voice and strong written English
• Comfortable working with older patients
• Ability to switch between several practices in one shift without errors

Qualifications

• Experience scheduling home visits or in mobile medicine
• RingCentral, athenaOne, or Practice Fusion experience

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.