Job Overview:

Our client is looking for a Medical Administrative Assistant proficient with Elation EHR and Slack to handle the non-phone task queue so providers only see what needs their signature or judgment. In this role, every request that does not need the provider is handled and closed out by you, while anything requiring a provider's clinical judgment is routed directly to them with a Slack ping.

Schedule: Monday to Friday, 8 AM to 5 PM MST (Arizona); Full-time role

Responsibilities:

• Task Queue: Triage every Slack request for assigned practices (do it, route it, or escalate it, and confirm closure in the thread); work EHR inboxes and incoming fax queues until each practice moves fully to Slack routing; keep a running tracker of open items with an assigned owner and due date.
• Provider Support: Prepare forms and orders for signature (DME, home health, disability, FMLA) and route them to the provider; return signed documents to the requesting party and file them in the patient chart.
• Records and Referrals: Process incoming and outgoing medical records requests and file outside records to the correct chart; send referrals with required notes and track them until the specialist appointment is scheduled; route lab and imaging results to the ordering provider.
• Operations: Maintain SOPs, staff and provider directories, and trackers in Google Workspace; support new practice onboarding by gathering practice information, setting up provider schedules and Slack channels, and checking migrated data.

Requirements

• Administrative support experience for a U.S. medical practice or healthcare organization.
• Elation EHR and Slack experience (required), plus Google Workspace proficiency.
• Strong written English skills and disciplined follow-through on open items.
• Ability to support several practices and providers simultaneously.

Preferred Qualifications:

• Referral coordination or medical records experience
• athenaOne or Practice Fusion experience.
• Experience supporting a multi-practice group or MSO.

Success Measures:

• Slack requests acknowledged: Within 1 hour during shift
• Routine requests closed: Within 1 business day
• Forms routed for signature: Same day received
• Referrals with appointment confirmed: Within 10 business days of order
• Items left open without an owner: Zero at end of shift

Independent Contractor Perks: 

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
  

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.