Job Overview

Our client is seeking a skilled and compassionate Medical Receptionist to join their expanding team in a remote capacity. In this pivotal role, you’ll be the vital link between patients, clinicians, and referring doctors, ensuring smooth communication and efficient practice operations. As the practice grows from its current size to a bustling clinic with multiple specialists, you’ll have the unique opportunity to contribute to and grow with the organization. 

Client Overview

Join a thriving specialist medical practice in Melbourne that’s on an exciting growth trajectory. This forward-thinking healthcare provider is expanding rapidly, with plans to quadruple its clinical staff within a year. As they scale up their operations, they’re seeking dedicated professionals to support their mission of delivering exceptional patient care.

Schedule:

• 1st staff: Monday to Friday, 9 am to 5 pm, with a 1-hour unpaid break (35 hours per week), Melbourne time.

• 2nd staff: Monday to Friday, 9 am to 6 pm, with a 1-hour unpaid break (40 hours per week), Melbourne time.  

Responsibilities:

• Serve as the primary point of contact for patients, prospective clinicians, and referring doctors, providing professional and patient-focused support via phone and email.
• Manage multiple doctors’ calendars, including appointment bookings, cancellations, rescheduling, and schedule coordination for new and returning patients.
• Handle inbound and outbound calls, practice emails, patient inquiries, appointment reminders, and recalls promptly and efficiently.
• Process patient registrations, maintain accurate medical records, and ensure patient information is up to date.
• Coordinate incoming and outgoing referrals, follow up on outstanding test results, and upload relevant documents to patient files.
• Arrange telehealth appointments and provide patients with the necessary instructions and appointment details.
• Support the implementation and operation of new communication systems, including VoIP and PBX technology.
• Collaborate with doctors and clinical staff to ensure efficient daily operations and a seamless patient experience.
• Maintain strict patient confidentiality and comply with Australian healthcare privacy regulations and practice policies.

Requirements:

• Previous experience as a medical receptionist, preferably within an Australian general practice, specialist clinic, or multi-practitioner setting.
• Proficiency in medical practice management software, with Best Practice (Bp Premier) experience highly preferred.
• Good understanding of Australian healthcare processes, Medicare, medical terminology, and referral procedures.
• Patient-focused approach with professionalism, empathy, and discretion when handling sensitive information.
• Technologically proficient, adaptable, and comfortable learning new software and communication systems.
• Strong understanding of patient confidentiality and healthcare privacy requirements.
• Reliable internet connection and power supply, with proof of backup arrangements.
• Quiet, dedicated workspace equipped with a noise-cancelling headset.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.