Overview:

Our client is an established boutique luxury real estate agency in Australia specializing in high-end residential property sales and relationship-driven client service. They are seeking a proactive and relationship-oriented Real Estate Inside Sales Agent (ISA) – Luxury Portfolio to manage outreach across the agency’s existing database of warm leads, past clients, and property owners. Rather than cold calling, the role focuses on building meaningful connections, maintaining regular communication, and identifying potential property sellers and off-market listing opportunities. You will support three top-performing sales agents by qualifying seller leads, nurturing relationships, and scheduling property appraisals to generate new business opportunities. Your contribution will directly support the agency’s sales pipeline, with performance-based incentives linked to successful property listings and sales conversions.

Schedule: Flexible time from Monday to Friday, Australian Business Hours (7 hours per day)

Responsibilities:

Warm Database Outreach & Lead Qualification

• Conduct outbound check-in calls to property owners and contacts within the agency’s established CRM database
• Inquire about client interest in selling, recent neighborhood market activity, or scheduling updated property market valuations
• Qualify leads by identifying immediate selling intent, appraisal interest, or projected transaction timelines across the next 6 to 12 months
• Adapt conversational style dynamically, avoiding rigid or robotic scripts to maintain an authentic, warm, and professional tone aligned with a luxury brand

Appraisal Booking, CRM & Reporting

• Book and confirm property appraisals, market updates, and agent consultation appointments directly into agent calendars
• Accurately log call dispositions, updated contact details, property insights, and follow-up notes in the real estate CRM system
• Provide lead status updates and calling session summaries directly to the lead sales agents
• Represent the agency with the highest level of professionalism and confidentiality across every touchpoint

Must-Have Requirements:

• Lead Generation & Telesales Experience: 2+ years of proven outbound calling, appointment setting, or lead qualification experience, ideally within real estate, property, or high-value customer services
• Warm Relationship-Driven Communication: Exceptional verbal English skills with an engaging phone manner, quick rapport-building capability, and conversational adaptability
• Database & CRM Precision: Hands-on experience working with CRM systems, meticulous data logging habits, and accurate calendar booking practices
• Autonomous Work Ethic: Self-starter mindset with the discipline to manage designated calling sessions independently and meet consistent outreach goals

Preferred Qualifications:

• Prior experience supporting Australian real estate agents or familiarity with Australian property market terminology (appraisals, vendor, off-market, private treaty)
• Demonstrated history of hitting or exceeding appointment-setting targets and qualifying pipeline opportunities

Technical Stack & Tools:

• Real Estate CRMs: Agentbox, Rex, Propertybase, VaultRE, or similar real estate database systems
• Calling & VoIP Systems: Cloud-based dialers (Aircall, RingCentral, JustCall)
• Productivity & Communication: Google Workspace, Microsoft 365, Slack

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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