Role- Airbnb Operations Manager

Schedule: Monday - Friday 8:00am - 5:00pm EST - New York, Full Time

Client Timezone: Eastern Standard Time

Client overview

Our client is an established short-term rental property management business that runs a large portfolio of Airbnb listings across two accounts. The team includes a director, cleaning and maintenance managers, and a dedicated overnight guest communication team. They are focused on delivering outstanding guest experiences and growing the profitability of their portfolio.

Job description

You will take ownership of day-to-day operations for a portfolio of about 115 Airbnb listings, keeping guests happy and units guest-ready. You will be the central link between the overnight team, cleaning and maintenance staff, and the director. You will resolve issues independently and help the business regain Superhost status and lift its rating from 4.7 to 4.8. This is a high-impact, high-autonomy role for someone who loves hospitality and thrives on keeping every detail on track.

Responsibilities

• Manage day-to-day guest communication to keep response times fast and guest satisfaction high
• Coordinate with the cleaning manager and maintenance manager to keep units guest-ready and issues resolved promptly
• Track guest damage claims and report them in time to stay within Airbnb's 14-day claim window
• Review the full account monthly and recommend pricing adjustments to improve occupancy and profitability
• Facilitate communication between the overnight team, cleaning and maintenance staff, and the director
• Resolve issues independently and escalate only true emergencies to protect the brand's reputation

Must-have requirements

• 3-4 years of experience managing Airbnb listings, with adaptability to platform changes
• Hospitality industry background preferred
• Strong attention to detail and high organizational skills
• Self-starter who can resolve issues independently with minimal supervision
• Excellent written communication and guest service skills with a warm, professional tone
• Leadership ability to coordinate several team members across communication channels

Nice-to-have requirements

• Bonus if you have hands-on experience with Turno or similar property operations tools
• It helps if you have experience reviewing pricing and occupancy performance for rental portfolios
• Bonus if you have worked alongside cleaning and maintenance teams in a hospitality setting

Why join this team

• Full-time, remote role with a daytime schedule in Eastern Time
• Real ownership of a large portfolio of about 115 listings
• Clear, measurable goals: regaining Superhost status and raising the rating from 4.7 to 4.8
• Close collaboration with a supportive overnight team, cleaning and maintenance managers, and the director
• Potential to expand to support additional accounts if the engagement goes well

Apply now. Start helping.

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