Job Overview

Our client is looking for a dedicated Medical Spa Appointment Scheduling Specialist  to sit at the centre of the client journey, ensuring every interaction is seamless, every schedule is accurate, and every lead is tracked and nurtured through to conversion. You will be the first voice clients hear when they reach out to this medical spa and the consistent, professional presence that turns inquiries into confirmed appointments. You will own the inbound call queue, keep provider schedules optimized, and run outbound follow-up campaigns that re-engage leads and support the clinic's growth events working remotely on a full-time basis.

Client Overview

This is a growing medical spa based in Cleveland, Ohio, USA, offering aesthetic and wellness treatments to a loyal and expanding client base. The practice is focused on delivering an exceptional client experience from the very first point of contact, and relies on a well-organised virtual team to keep operations running smoothly. With a steady pipeline of inbound inquiries and active marketing campaigns, the business is scaling and needs a dedicated communicator to help convert interest into booked appointments.

Schedule

• Monday - Wednesday 1:00 PM - 9:00 PM, Thursday 3:00 PM - 9:00 PM, Friday 3:00 PM - 7:00 PM, Saturday 12:00 PM - 6:00 PM EST (40 work hours per week)

Responsibilities

• Answer incoming calls promptly and convert inquiries into booked appointments
• Manage and maintain provider schedules to ensure optimal booking efficiency
• Conduct outbound follow-up calls to confirm appointments and re-engage leads
• Support marketing campaigns and events by reaching out to client databases
• Track and update lead information within the company's lead management software
• Ensure a seamless client experience from initial inquiry through appointment confirmation

Requirements

• Strong verbal English communication skills with a clear, professional telephone manner
• Ability to learn and navigate EMR and scheduling systems with training provided
• Previous experience in a customer service, receptionist, or call-handling role
• High level of attention to detail when managing multiple schedules
• Strong organizational and time-management skills
• Ability to work independently with minimal supervision

Nice to Have

• Bonus if you have prior experience working in a medical, dental, or wellness environment
• It helps if you have hands-on experience with an EMR or appointment scheduling platform
• Bonus if you have a background in outbound calling, lead follow-up, or CRM management

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.