Job Overview

The Mandarin Bilingual Medical Coordinator is responsible for coordinating and managing the delivery of Applied Behavior Analysis (ABA) therapy services for children with autism. This role serves as the primary point of contact between families, Behavior Technicians (BTs), clinical supervisors, and administrative teams to ensure effective scheduling, consistent communication, and continuity of care.

Schedule

Monday - Friday, 09:00 AM - 05:30 PM EST, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

1. Caseload & Staffing Coordination: Manage 65+ active cases by matching Behavior Technicians based on skill, location, and availability, while supporting new technician onboarding and initial scheduling.
2. Scheduling & Service Continuity: Create, update, and proactively track ABA therapy schedules—managing attendance, cancellations, make-ups, and coverage gaps to eliminate service disruptions.
3. Family & Stakeholder Communication: Act as the primary contact for families and teams to deliver timely, empathetic updates on scheduling or care changes, while resolving and documenting concerns.
4. Compliance & Documentation: Maintain complete, audit-ready client records and service authorizations under HIPAA guidelines, monitoring expiration dates for timely renewals.
5. Operations & Team Escalation: Collaborate with cross-functional teams in case reviews and meetings to drive process improvements while escalating complex cases, urgent staffing issues, or service gaps to supervisors.

Requirements

• 1–2 years of experience in healthcare, ABA services, case management, social services, or a related field preferred.
• Excellent verbal and written communication skills in both Mandarin and English.
  
• Experience coordinating schedules or managing a high-volume client caseload.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Familiarity with scheduling platforms, case management systems, or healthcare software.
• Understanding of HIPAA and the importance of maintaining confidentiality.
• Previous experience in ABA therapy, pediatric healthcare, or behavioral health is highly desirable.
• Experience working in a KPI-driven or performance-based environment is an advantage.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.