Job Overview

Our client is seeking a Transport and Logistics Coordinator to manage the end-to-end job lifecycle across interstate routes, respond to customer inquiries, and coordinate job dispatching with subcontracted drivers. In this role, you will manage active job encoding, maintain driver and client communications, handle payment processing, and support carrier network growth within Monday.com to ensure smooth logistics operations and high customer satisfaction.

Schedule

• Monday - Friday, 1:00 PM - 5:00 PM AEST (20 hours per week)

Responsibilities

• Customer Support & Quoting: Respond promptly to customer inquiries and quotation requests to maximize job conversion rates.
• Dispatch & Route Coordination: Coordinate and dispatch jobs to subcontracted drivers across interstate routes.
• Workflow & Job Lifecycle: Manage the end-to-end job lifecycle within Monday.com, from active encoding through to delivery confirmation.
• Proactive Tracking & Communication: Follow up with drivers and customers to ensure timely pickups, deliveries, and proactive communication regarding delays.
• Payment & Reputation Management: Process payments upon job completion and solicit customer reviews to build company reputation.
• Carrier Network Growth: Onboard and manage carrier partner relationships to expand the available driver network.
• Daily Reporting & Escalations: Provide daily end-of-day reporting on completed tasks, job statuses, and outstanding follow-ups while escalating operational issues promptly.

Requirements

• Industry Experience: Prior experience in logistics coordination or freight dispatch within the Australian market.
• Communication Skills: Strong verbal and written communication skills with a professional phone manner.
• Technical Stack: Proficiency in Monday.com or similar project management and workflow tools.
• Detail & Multi-Tasking: High level of attention to detail when managing multiple active jobs and customer accounts.
• Independence: Ability to work independently and manage priorities in a fast-paced, time-sensitive environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.