Job Overview:

Our client is looking for a Scheduler and Customer Service Representative to handle incoming calls and coordinate appointments for a mobile tire change service. In this role, you will manage the service calendar, book and adjust appointments, and keep customers informed. This role suits someone organized and calm on the phone who can handle last-minute changes without losing track of the schedule.

Schedule: Wednesday - Sunday, 7:00 AM - 4:00 PM ON, CA Time, with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Answer incoming customer calls professionally.
• Book and coordinate mobile service appointments, and manage the service calendar efficiently.
• Process customer information and maintain accurate records.
• Handle last-minute bookings and adjust schedules as needed.
• Monitor the calendar to avoid double-bookings.
• Manage email correspondence and coordinate with mobile service teams.

Requirements:

• Strong English communication skills with a professional phone manner.
• Previous customer service experience.
• Experience with calendar management and appointment scheduling.
• Proficient with scheduling software and basic computer applications.
• Close attention to detail and strong organizational skills.
• Problem-solving skills and a proactive mindset.
• Able to work independently.
• Experience in administrative support roles (Preferred).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.