Job Overview

Our client is seeking a proactive  Customer Success & Account Coordinator – HubSpot CRM  to help their AlphaX and XVision customers get maximum value from their systems. In this critical role, you will lead customer onboarding, deliver online dashboard training, and ensure reliable follow-through across the client lifecycle. This position is ideal for a tech-savvy communicator who excels at translating software features into practical solutions while keeping accurate records and driving customer adoption.

Client Overview

Based in Melbourne, our client is an innovative digital transformation company specializing in smart sensor and video systems. They are at the forefront of integrating hardware and software to solve complex industrial challenges. You will join a forward-thinking team that values clear communication, rapid response times, and exceptional service delivery.

Schedule

• Monday – Friday, 8:30 AM – 5:30 PM Melbourne Time, with 1 hour unpaid break (40 hours per week).

Responsibilities

• Customer Onboarding & Training: Coordinate customer onboarding and deliver engaging online dashboard training.
• Account Maintenance & Reporting: Conduct regular customer check-ins and prepare clear usage and performance reports.
• Issue Tracking: Track customer issues with internal support and delivery teams through to complete resolution.
• Data Integrity: Maintain accurate contact details, site records, and next action steps within HubSpot CRM.
• Retention & Growth: Prepare renewals and identify expansion opportunities for additional sites or services.
• Account Escalation: Escalate commercial decisions, pricing matters, and major customer concerns to management.

Requirements

• Experience: Proven background in customer success, account coordination, or customer-facing software roles.
• Communication: Exceptional written and spoken English with confidence presenting software concepts and dashboards to clients.
• Organization: Strong organizational skills with strict attention to detail and reliable follow-through.
• Technical Proficiency: Familiarity with HubSpot CRM and general helpdesk or project management tools.
• Availability: Full availability overlapping Melbourne business hours.

Key Performance Metrics

• Customer adoption and active dashboard usage
• Timely follow-up and issue resolution tracking
• Renewal readiness and identification of expansion opportunities

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.