Overview
Our client is looking for a dedicated Customer Service & Dispatch Representative to serve as a primary point of contact for homeowners seeking professional rodent control solutions. In this role, you will handle inbound inquiries, follow up with bookable leads, and coordinate service appointments across multiple communication channels. Additionally, you will optimize technician dispatch routes and maintain precise customer records within the CRM to support seamless daily operations.

Schedule: 40 hours per week (5 working days, 2 days off; days off vary based on business needs). Shifts fall between 6:00 AM and 8:00 PM PST, Monday through Sunday. Each workday consists of 8 paid hours with a 1-hour unpaid break.

Responsibilities

Customer Service & Communication

• Handle incoming calls and customer inquiries with professionalism and excellent customer service.
• Serve as a primary point of contact for customers regarding inspections, services, scheduling, and follow-ups.
• Manage customer communications across multiple channels, including Yelp, Google, email, CRM platforms, and other digital communication channels.
• Communicate effectively and professionally with customers, technicians, field staff, and management.
• Ensure customer questions, concerns, and service requests are addressed in a timely manner.

Lead Management & Scheduling

• Follow up promptly with qualified/bookable leads that have not yet scheduled a service.
• Schedule and coordinate customer inspections and service requests.
• Confirm appointments and follow up with customers as needed.
• Maintain accurate appointment information within the CRM.

Technician Dispatch & Operations

• Dispatch technicians efficiently based on customer needs, availability, location, and schedules.
• Coordinate technician schedules and service routes to support operational efficiency and productivity.
• Adjust schedules and routes as needed due to cancellations, urgent requests, or other changes.
• Communicate schedule updates and service changes to customers and technicians.
• Help ensure services are completed efficiently and on time.

CRM & Administrative Support

• Maintain accurate and up-to-date customer records in the CRM system.
• Document customer interactions, service requests, follow-ups, and other relevant information.
• Ensure customer requests and service issues are properly documented and followed through to completion.
• Support organized workflows and overall operational efficiency.
• Perform additional duties and responsibilities as assigned by management.

Requirements

• Previous experience in customer service, call center, scheduling, dispatching, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Comfortable handling a high volume of calls, messages, and customer inquiries.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy when managing customer information and schedules.
• Comfortable using CRM systems, email, and digital communication platforms.
• Ability to coordinate schedules and communicate effectively with field technicians.
• Ability to work independently in a remote work environment.
• Flexible and adaptable to changing schedules, customer needs, and business priorities.
• Professional, reliable, and solutions-oriented attitude.
• Willingness to work a flexible schedule, including varying days off between Monday and Sunday.
• Availability to work shifts scheduled between 6:00 AM and 8:00 PM PST.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities
When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.