Job Overview

We are seeking a detail-oriented and reliable Mandarin Bilingual HR Specialist to support our day-to-day HR operations, with a core focus on timecard processing and HR administration. The ideal candidate will serve as a primary point of contact for employee inquiries, handle timekeeping discrepancies, and assist with new hire onboarding. Fluent in both Mandarin and English, you will maintain accurate employee records while handling confidential information with complete discretion. Excellent communication and strong internal customer service skills are essential for success in this remote role.

Schedule: Mon-Fri, 10 AM - 7 PM PST with 1 hr unpaid break (40 hrs per week)

Responsibilities

• Process and review employee timecards, ensuring accuracy and timely submission.
• Identify and resolve discrepancies in timecards, attendance, schedules, and hours worked.
• Assist employees with questions related to timekeeping, attendance, schedules, and payroll-related matters.
• Support employee onboarding, including responding to new hire inquiries and coordinating New Hire Orientation.
• Serve as a point of contact for employee questions, concerns, and HR-related requests.
• Provide professional and timely support to employees while maintaining a positive employee experience.
• Maintain accurate and up-to-date HR records and employee documentation.
• Ensure HR processes and company policies are properly followed.
• Assist with employee concerns and workplace issues, escalating matters when appropriate.
• Support HR-related administrative tasks and other initiatives as needed.
• Handle sensitive and confidential employee information with professionalism and discretion.
• Collaborate with other HR, payroll, and management teams to resolve employee-related concerns.
• Assist with other Human Resources responsibilities as assigned.

Must-Have Requirements

• Previous experience in Human Resources, HR Administration, Payroll, Timekeeping, or Employee Services.
• Experience with timecard/timekeeping processing is strongly preferred.
• Fluent in Mandarin, with strong English communication skills.
• Excellent verbal and written communication skills.
• Strong customer service and employee support skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to handle confidential and sensitive information professionally.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with HRIS, payroll, timekeeping, or other HR-related systems is a plus.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.