Position Overview

We are seeking a highly motivated, professional, and customer-focused Emergency Dispatch & Sales Coordinator (Roadside & Battery Services) to join our team. This role is responsible for communicating with customers in a fast-paced environment, primarily attempting to sell automotive batteries and related services. The successful candidate will engage customers through outbound and follow-up calls, identify opportunities to upsell additional services, and coordinate with in-house field staff to facilitate battery installation and completion of all services.

The ideal candidate is a confident communicator who can handle a high volume of calls, build rapport quickly, and maintain a sales-focused approach while delivering excellent customer service. The role requires strong organizational skills, attention to detail, and the ability to coordinate multiple customer requests and field service activities efficiently.

Schedule

•  Monday - Wednesday (7:00 AM - 7:00PM EST) Thursday, Friday and Sunday (Off days); Saturday (10:00 AM – 2:00 PM EST), 40 hours per week. 

Key Responsibilities

1. Outbound Calling and Battery Sales

• Make outbound calls to prospective customers and existing leads to promote and sell automotive batteries.
• Engage customers in a fast-paced calling environment while maintaining a professional and friendly telephone manner.
• Identify customer needs by asking relevant questions about their vehicle, battery concerns, and service requirements.
• Explain the benefits, features, and availability of suitable battery products.
• Attempt to close battery sales during the initial call or through appropriate follow-up.
• Handle customer objections and questions professionally to support successful sales conversions.
• Follow up with customers who have expressed interest but have not yet completed a purchase.
• Maintain accurate records of sales attempts, outcomes, and customer follow-up requirements.

2. Upselling and Cross-Selling of Services

• Identify opportunities to upsell additional locksmith, roadside assistance, or battery-related services.
• Recommend relevant services based on the customer's needs and vehicle situation.
• Explain the benefits of available service options and encourage customers to consider additional assistance where appropriate.
• Promote battery installation and other applicable service offerings to increase completed sales.
• Ensure that all service recommendations are accurate and aligned with company policies.
• Work toward achieving assigned sales, upselling, and customer conversion targets.

3. Dispatch and coordination with Field Staff and Battery Installation

• Communicate with in-house field staff and service personnel to coordinate battery installation and other service requests.

• Assist in arranging the setup and installation of batteries for customers who have purchased or require battery-related services.

• Provide field staff with relevant customer information, service details, and appointment requirements.

• Confirm customer availability and coordinate suitable service times with the field team.

• Follow up with field staff regarding pending installations, service completion, or customer updates.
• Track the location and status of mobile units using GPS or tracking software. Escalate delays, scheduling conflicts, or service issues to the appropriate supervisor.
• Answer incoming calls, log details, and prioritize requests based on urgency Ensure that customer requests are communicated accurately to the field team to support efficient service delivery.
• Assign routes, schedules, and loads to field staff and resolve unexpected delays, breakdowns, or routing disruptions quickly.

4. Customer Service and Appointment Follow-Up

• Provide a positive first impression of the company through every customer interaction.
• Answer customer questions regarding battery products, installation, and available services.
• Follow up on pending inquiries, missed calls, and incomplete sales opportunities.
• Assist with scheduling, confirming, or rescheduling battery installation appointments.
• Handle customer concerns calmly and professionally, escalating complex issues when necessary.
• Maintain clear and timely communication with customers throughout the service process.
• Conduct follow-up customer satisfaction phone calls and inform satisfied customers of survey opportunities.
  

5. Administrative and CRM Support
- Accurately document customer information, call outcomes, sales attempts, and service requests.
- Update CRM records and lead statuses in a timely manner.
- Maintain a structured follow-up list to ensure no sales opportunity or customer request is missed.
- Prepare daily activity summaries, including call volume, sales attempts, conversions, and pending follow-ups.
- Coordinate with the internal team to ensure accurate customer records and service updates.
- Maintain confidentiality of customer information and comply with company policies.

Required Qualifications and Skills

- Minimum 2 years of relevant experience in outbound sales, telemarketing, customer service, appointment setting, or a similar role.
- Experience in battery sales, automotive services, roadside assistance, or related industries is an advantage.
- Excellent spoken English with clear, and easily understandable pronunciation suitable for US-based customers.
- Strong verbal communication and active listening skills.
- Ability to communicate confidently and professionally in a fast-paced, high-volume calling environment.
- Sales-oriented mindset with the ability to identify customer needs, handle objections, and close sales.
- Strong upselling and cross-selling skills.
- Ability to multitask and manage several customer and field service requests simultaneously.
- Excellent organizational skills and attention to detail.
- Comfortable using CRM systems, spreadsheets, and communication tools.
- Ability to work independently in a remote environment while meeting performance expectations.
- Previous experience working with US-based customers is preferred.

Technical Requirements
- Windows operating system: The client's calling application and systems are compatible with Windows only. Candidates must have access to a Windows computer suitable for running the required applications.
- Reliable high-speed internet connection.
- Suitable work-from-home environment with a quiet space for customer calls.
- Functional headset with clear audio and microphone.
 -Ability to troubleshoot basic technical issues and follow system setup instructions.
- Willingness to use the client's designated calling application, CRM, and communication systems.

Communication Requirement

• Candidates must have clear, professional, and easily understandable English pronunciation. The role involves frequent communication with US-based customers and field staff, making effective verbal communication essential.
• Coordinate efficiently with field staff to support battery installation and service completion.
• Maintain reliable attendance, punctuality, and consistent work quality.
• Work effectively in a fast-paced environment with changing customer and service demands.

Independent Contractor Perks

• Health insurance for eligible location
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities
When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.