Job Overview

Our client is looking for a Service Dispatch Coordinator to serve as the 24/7 central liaison between funeral homes and transport teams. Working independently, you will handle phone communications with care, dispatch drivers with high precision, and maintain accurate records while delivering professional, empathetic service during sensitive situations.

Schedule

• Monday - Wednesday, 7:00 AM - 7:00 PM EST (36 work hours per week)

Responsibilities

• Coordinate and dispatch mortuary transport services to funeral homes in real-time.
• Communicate directly with funeral home staff via phone to manage service requests.
• Maintain accurate dispatch records and documentation for all transport assignments.
• Provide clear, professional communication with clients during sensitive and time-critical situations.
• Monitor and respond to incoming calls during your designated shift hours.
• Ensure seamless handoffs between shifts to maintain 24/7 service continuity.
• Handle scheduling adjustments and urgent requests with calm efficiency.
• Build rapport with funeral home clients through consistent, respectful service delivery.

Requirements

• Excellent spoken English with professional communication skills.
• Previous dispatch or coordination experience managing communication between multiple parties.
• Strong attention to detail with proven ability to maintain accurate records.
• Comfortable working independently during extended shifts.
• Ability to handle sensitive situations with professionalism and empathy.
• Willingness to work 12-hour shifts including overnight hours as assigned.
• Bonus: Experience in healthcare, funeral services, or other sensitive service industries.
• Bonus: Comfortable using phone systems and forwarding applications like Grasshopper.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
  

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.